Service Concierge Team Lead

Job Details

Job Location:

Corporate - Miami, FL 33186

Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our associates, located throughout our 4 locations:
Kendall Toyota, Lexus of Kendall, West Kendall Toyota and Lexus of West Kendall, make it our mission to deliver on every customer's expectation, one customer at a time!

• 3 weeks of Paid Time-Off per year.
• Paid Holidays.
• 401(k) Retirement Plan with 50% Employer Match.
• Paid Health, Gap, Life and AD&D Insurance.
• Eligible for Dental, Vision, Short-Term, Long-Term, Voluntary Life Insurance.
• Paid Volunteer Time-Off Program.
• Award-Winning Wellness Program and Healthcare Premium Incentives.
• Employee Discounts.
• ASE certification reimbursement and paid continuing education program to further your career.
• Continued education, manufacturer hands-on and web-based training.

• Excellent communication, listening and interpersonal skills.
• High school diploma or GED and/or related experience.
• Professional demeanor and appearance.
• Knowledge of typing, email and general computer skills.
• Ability to work independently and as part of a team.

• Overseeing the team, providing guidance, support, and motivation.
• Conducting training sessions for new hires and ongoing coaching for existing team members to enhance their skills and performance.
• Monitoring team performance metrics, conducting evaluations, and providing feedback to ensure goals are met.
• Reviewing calls and interactions to ensure compliance with company standards and providing constructive feedback to agents, (Scorecards in Volie).
• Reviewing calls and interactions to ensure compliance with company standards and providing constructive feedback to agents, (Scorecards in Volie).
• Preparing reports on team performance, trends, and areas for improvement to share with upper management.
• Identifying areas for process enhancements and collaborating with management to implement changes that boost efficiency.
• Between management and staff, ensuring clear communication of policies, goals, and updates.
• Fostering a positive team environment to boost morale and encourage high levels of engagement.

• Excellent communication, listening and interpersonal skills.
• High school diploma or GED and/or related experience.
• Professional demeanor and appearance.
• Knowledge of typing, email and general computer skills.
• Ability to work independently and as part of a team.