Regional Manager for PA

Overview

Great outcomes start with great people and Armor has an exciting opportunity for a Regional Manager for Pennsyilvania to join our team.

Armor Health focuses on offering comprehensive and robust Total Rewards package. Our offering contains education and development opportunities, competitive salaries, and an extensive benefit package. Some of our programs include:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Employer Paid Disability and Life coverage
• 401(k) retirement plan
• Paid Time Off
• Tuition Reimbursement
• Pet Insurance
• And much more...

Location: Travel Across Assigned Facilities

Reports to: Regional Vice President and/ or Executive Vice President of Health Services

Supervises: Site Leadership Team (Health Services Administrator and Director of Nursing)

The Regional Manager provides strategic leadership, operational oversight, and regulatory compliance oversight across multiple correctional healthcare facilities. This role ensures consistent implementation of organizational policies, clinical standards, and contractual obligations while driving quality improvement, operational efficiency, and risk mitigation. The Regional Manager serves as a key liaison among corporate leadership, site leadership, and client partners to ensure high-quality, compliant, and patient-centered healthcare delivery.

• Provide ongoing supervision, coaching, and performance oversight for HSAs and site leaders, ensuring they meet operational, clinical, and administrative expectations.
• Conduct structured leadership check-ins to review staffing, workflow challenges, team morale, and operational priorities.
• Mentor site leaders in budgeting, financial stewardship, personnel management, client relations, and leadership competencies.
• Support leaders through performance challenges by offering guidance, corrective strategies, and structured improvement plans.
• Address payroll discrepancies, timecard issues, and staffing gaps in collaboration with HR, payroll, and scheduling teams.
• Monitor overtime usage, vacancy rates, and scheduling compliance to ensure staffing stability and cost control.
• Facilitate weekly regional calls to align priorities, share updates, and reinforce expectations.
• Lead monthly performance review meetings to evaluate site progress, discuss trends, and set improvement goals.
• Promote inclusive, respectful team dynamics and facilitate conflict resolution when interpersonal or operational issues arise.
• Provide counseling, coaching, and disciplinary actions when necessary, ensuring documentation and HR alignment.

• Oversee the implementation and consistent application of all organizational policies and SOPs across assigned facilities.
• Conduct policy reviews to ensure alignment with evolving regulatory standards, accreditation requirements, and contractual obligations.
• Provide expert interpretation of policies to guide site leaders through complex operational or clinical scenarios.
• Participate in policy development committees, contributing field-based insights to strengthen organizational standards.
• Ensure staff complete required policy acknowledgments and understand expectations through training and reinforcement.

• Conduct regular site visits using structured assessment tools to evaluate clinical workflows, staffing adequacy, documentation quality, and compliance with standards.
• Review overdue tasks such as chart audits, incident reviews, sick call backlogs, and compliance checklists, ensuring timely resolution.
• Ensure all required documentation, including incident follow-ups, audit findings, and corrective actions, is completed accurately and on time.
• Review and manage Drug Exception Requests (DERs), ensuring formulary compliance, clinical justification, and appropriate documentation.
• Evaluate operational risks such as staffing shortages, documentation gaps, safety concerns, or workflow inefficiencies.
• Monitor key performance indicators, including sick call timeliness, chronic care compliance, grievance trends,…