Station Manager Miami Airport

Station Manager Leading International Airline is seeking a Station Manager at Miami International Airport to lead and oversee all ground handling operations, ensuring excellence in service delivery, safety, and compliance with SLAs and regulatory standards. This pivotal role involves managing third-party providers, representing the airline to local authorities, supporting passengers during disruptions, and driving team performance for optimal customer satisfaction.

Key Responsibilities:

Supervise all aspects of ground handling and passenger service

Monitor operational performance and safety compliance

Coordinate with OCC, HUB, and local authorities

Ensure baggage handling SLA compliance and manage incident reporting

Lead and coach the station team to meet quality and efficiency goals

Requirements:

Bachelor's degree in Airport Operations, Tourism, or related field

Minimum 5 years' experience in airline or handling roles (Duty Officer, Supervisor, etc.)Strong leadership, operational, and customer service skills

Proficient in airport safety regulations and load control

Fluent in English (spoken and written)
Join us and be part of a leading airline committed to excellence and continuous improvement.