Operations Services Manager - Ses

Operations Services Manager - SES -

The role of this position is managerial, administrative and consultative, to include coordination and monitoring of support services within a large area office to ensure federal and program goals are met. This also includes identifying, analyzing and resolving operational and management problems. In coordinating and monitoring the activities of support services, the position has supervisory responsibilities for records management, and fiscal staff.

Knowledge of applicable SSA rules, regulations, policies and procedures is required in order to carry out assigned duties and responsibilities. Identifies and analyzes problems and trends through onsite reviews and assessment of a wide range of management reports. Corrective actions taken as a result of onsite reviews and assessment of reports have a direct impact on the efficiency of the operation and its ability to process the workload.

Reviews and analyzes SSA and programmatic policies and procedures for implementation. Actions taken as a result of staying abreast of policies and procedures has a significant impact on the operation and its ability to comply with federal, state and program policies. Oversees the workload process in the area office to ensure the quality, quantity and timeliness of the work performed.

Workload distribution affects the quality, quantity and timeliness of disability decisions and could reduce the area's productivity and efficiency in decision making. Corrective action designed to assure the equitable distribution of the workload processes improves the quality of the decision making and promptness of client notification and/or payment.

Required Knowledge, Skills, and Abilities:
Knowledge of administrative principles and practices. Knowledge of office operations activities. Knowledge of management principles and practices. Knowledge of planning principles and techniques. Knowledge of problem-solving techniques. Ability to utilize problem-solving techniques. Ability to understand and apply applicable rules, regulations, policies and procedures. Ability to supervise people. Ability to make decisions in a timely manner. Ability to prioritize work load.

Ability to develop various reports. Ability to manage office operations activities. Ability to assess budgetary needs. Ability to formulate policies and procedures. Ability to establish and maintain effective working relationships with others. Ability to communicate effectively. Ability to plan, organize and direct program activities.

Qualifications:

Current Division of Disability Determinations employee. At least three years of experience working with Social Security Disability or Medically Needy claims.

The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
Retirement plan options, including employer contributions;
Flexible Spending Accounts;
And more! For a more complete list of benefits, including monthly costs, visit