Associate Director, PCS Level 1, Perdue Medical Center, Cutler Bay

Jackson Memorial Perdue Medical Center Department

Jackson Memorial Perdue Medical Center PMC Nursing Admin

19590 Old Cutler Road - Miami, FL 33157

Full-Time Full-Time Days

The Associate Director of Patient Care Services Level 1 is a member of the health care leadership team who assumes advocacy and responsibility in assessing, evaluating, impacting nursing practice to improve/maintain a single high standard of care. The incumbent acts as a role model and resource to all levels of staff in defining, educating, managing, implementing and evaluating resident care, nursing standards and staff.

The incumbent utilizes clinical expertise, the nursing process, current concepts, principles and education, quality improvement, clinical practice and health care trends. The Associate Director retains the authority to hire, complete performance evaluations, discipline and terminate staff under their direct supervision in accordance with applicable policies and procedures.

• Promotes a strong customer service orientation within the Designated Service Area(s) including development and implementation of customer-focused systems, processes and behaviors.
• Establishes systems of accountability for clinical, clerical and support personnel to ensure that customer needs are assessed accurately and serviced in a timely fashion.
• Develops and maintains effective working relationships with all other disciplines responsible for the provision of service to customers in the Designated Service Area(s).
• Provides leadership by developing, communicating, implementing and evaluating the mission, goals and objectives of the Designated Service Area(s).
• Ensures that unit specific goals and objectives are consistent with those of the Division, Medical Staff and staff.
• Demonstrates vision and initiative in directing all aspects of the Designated Service Area(s).
• Is aware of changes that affect the Designated Service Area(s) and takes action, as appropriate, to ensure future success for the Designated Service Area(s) and the Public Health Trust.
• Acts as a role model for employees and customers by demonstrating exemplary personal and professional attributes consistent with organizational philosophies.
• Analyzes situations and arrives at conclusions which serve the best interests of Designed Service Area(s) and the Public Health Trust.
• Develops, communicates, implements and evaluates an on-going Performance Improvement plan for the Designated Service Area(s) consistent with the philosophy of the Executive Performance Improvement Council (EPIC) and the Designated Service Area Performance committee.
• Ensures that unit specific Performance Improvement plans are consistent with those of the Division, Medical Staff and the Public Health Trust.
• Ensures that Performance Improvement plans are interdepartmental and interdisciplinary and include components which increase customer satisfaction, operating efficiencies and positive customer outcomes.
• Provides adequate time and resources so that personnel may participate in Performance Improvement activities.
• Demonstrates an empowering management style congruent with the performance and quality improvement philosophy of the Public Health Trust.
• Establishes and directs information management systems to obtain, collect, store, analyze, manage and disseminate information to continuously improve customer outcomes and individual Designated Service Area(s) performance.
• Communicates organizational policies and procedures effectively.
• Assumes responsibility for ensuring that the Designated Service Area(s) and the Public Health Trust are kept informed about clinical, administrative and environmental issues and their effect or impact on the institution.
• Ensures that information processes are appropriate for the Designated Service Area(s) and compatible with internal and external information systems and standards.
• Uses and analyzes appropriate technology and systems in assessing and conveying information.
• Recruits, retains, evaluates and motivates staff necessary to implement the goals, objectives and responsibilities of the Designated Service Area(s).
• Implements and ensures compliance with…