Manager, Control Center - Miami MIA

Manager, Control Center - Miami MIA

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job:
Responsible for coordinating the activities of Operations and oversees the Operations Planners to effect daily on-time performance. This role is a part of the Control Center team within the Airports group.

What you'll do:

• Oversees the activities of AA employees who perform the movement of aircraft
• Chairs daily shift briefings and prepares daily station tour reports and analysis for station dependability
• Identifies daily challenges that will hinder operational objectives and communicates operational plans effectively
• Remains available and flexible to pivot in realtime based on operational needs
• Monitors station arrival/departure dependability performance while analyzing trends
• Investigate and resolve all operational irregularities to ensure compliance with AA operating procedures
• Adjudicates properly the Delay Code Handbook and AYR procedures
• Communicates with all local operating departments as well as IOC, MOC, AA central loads, and outside agencies pertaining to AA operational schedule and effectively interprets information from the various sources
• Works rotating/flexible shifts as operationally required
• Performs other duties as requested while adjusting to operational needs
• Look ahead and take advantage of opportunities to mentor and develop Control Center CSM and coordinator staff to advance the future of the organization
• Ensure all Team members comply with American Airlines attendance, performance, and work environment policies. Lead and manage the execution of Emergency Action plans

All you'll need for success:

Minimum Qualifications:

• Bachelor's Degree or Master's Degree in Business Management or Science in Aviation or equivalent experience/training
• 5+ years of leadership operational experience leading people or relevant experience

Preferred Qualifications:

• Airport Control Center or Integrated Operation Center Experience

Skills, Licenses &

Certifications:

• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• Ability to handle multiple concurrent assignments/projects and be flexible to lead those projects to completion when required
• Skills in excellent leadership and teamwork with a proven ability to work effectively in a variety of situations
• Ability to be self-driven, highly motivated, creative, and results-oriented
• Ability to work well under pressure and a variety of work schedules
• Ability to effectively collaborate with stakeholders across different departments
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get:

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks:
  Reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits:
  
  Access to health, dental, prescription, and vision benefits on day one. Plus, virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs:
  Tools, resources, and support to help you be the best version of yourself.
• 401(k) Program:
  Available upon hire with employer contributions after one year.
• Additional Benefits:
  Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.