Head of Revenue and eCommerce

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Miami, FL, US

2 days ago Requisition

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests.

We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you choose to accept it…

The Head of Revenue and eCommerce is responsible for developing and executing hotel revenue generation strategies, to include pricing, market share, channel mix and distribution.

The Head of Revenue and eCommerce will oversee all property revenue systems and programs to ensure established revenue goals are achieved. This role must harmonize the culture, mission, values and quality standards to ensure maximum potential is achieved.

The Head of Revenue and eCommerce is also responsible for fostering an exceptional climate of professional and personable service that ensures the long-term satisfaction of employees, guests, owners, investors, and other partners. You will also be required to communicate, coordinate, assist in resolving money issues and work well with other teammates, departments, managers and guests. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience towards your teammates, customers (external and internal), vendors, etc.!

The Nitty-Gritty:

What exactly you will be doing…

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• Strategize, plan, and direct operational activities of the revenue cycle in support of the mission, goals, and objectives for Virgin Hotels.
• Develop and execute comprehensive rate and distribution strategies in alignment with brand strategy. Monitor execution and report on results.
• Develop efficiencies across the commercial team through data management, AI tools and technical solutions.
• Develop lead generation and sales performance techniques through superior application of data and analytics.
• Oversee weekly revenue performance and strategy reviews through regular involvement with hotel commercial teams. Guide sales teams with pricing and prioritizing leads that maximize RevPAR and TrevPAR through the management of room inventories, market mix, pricing strategies, closure tools, banquet and events spaces as appropriate.
• Lead the property revenue optimization strategies through coordinating scheduled strategy meetings, and ongoing collaborative conversation.
• Analyze and review monthly and weekly reports results and understanding gains or losses of RevPAR/TrevPAR and applying this knowledge to impact and predict future results for the brand.
• Oversee and Manage relationships with Third Party Providers (OTA's, Wholesalers, etc.) while establishing global and local strategies to maximize revenue and minimize cost.
• Conduct performance reviews with field revenue management team members.
• Coordinate on‑going research of hospitality industry to detect market trends and related information for development of new strategies.
• Generate incremental revenue and brand awareness through the creation and implementation of brand relevant promotions.
• Identify, create and upscale best practices across the portfolio.
• Monitor competitive set activities (pricing, promotions, etc) to properly adjust Virgin revenue and eCommerce strategies.
• Develop and implement…