Managing Director

Managing Director – USA

Job Title: Managing Director

Location: Miami, Florida (National Travel Required)

Reports to: Chief Operating Officer (COO), with a dotted line to the Co-Founders & Co-CEOs

Employment Type: Full-time

Salary: Up to $200,000 per year

Black Sheep Coffee is seeking an experienced, entrepreneurial and commercially driven Managing Director to lead the continued development and growth of our US business.

Based from our US headquarters in Miami, the Managing Director will take overall accountability for the day-to-day running and performance of the US business, initially across Florida and Texas. Reporting directly to the COO, with a dotted line to the Co-Founders & Co-CEOs, this will be the most senior Black Sheep Coffee leadership role based in the United States.

This is a genuine build-from-the-ground-up opportunity. The successful candidate will develop the infrastructure, leadership capability and operating model required to scale Black Sheep Coffee across the US, working closely with our established UK and global teams whilst progressively building an independent, capable and self-sufficient US organisation.

This role requires someone equally comfortable setting the long-term direction for the market and getting directly involved in the operational challenges of a fast-growing, early-stage business.

• Take overall accountability for the performance and day-to-day running of Black Sheep Coffee in the United States.
• Lead the development and execution of the US market growth strategy.
• Translate the wider Black Sheep Coffee strategy into clear US priorities and execution plans.
• Act as the senior leader and representative of Black Sheep Coffee within the US market.
• Provide regular updates to the COO and Co-Founders & Co-CEOs on performance, progress, risks and opportunities.
• Build the systems, processes and leadership structure required to support future growth across multiple US markets.

• Take accountability for delivering the agreed US business plan across sales, transactions, margin and profitability.
• Work closely with Finance on budgets, forecasts, reporting and commercial decision-making.
• Develop a detailed understanding of store-level economics and take action where performance falls below expectations.
• Drive improvements in sales, labour productivity, COGS, controllable costs and store profitability.
• Identify opportunities to improve revenue and profitability across pricing, product, channels, partnerships and operational efficiency.
• Maintain strong financial discipline as the market grows.

• Take overall accountability for the performance of corporate and franchise stores across the US.
• Ensure stores consistently deliver Black Sheep Coffee standards across customer experience, product quality, speed of service, availability, cleanliness and compliance.
• Establish clear operational rhythms, KPIs and performance management across the market.
• Spend significant time in stores and remain close to the operational reality of the business.
• Ensure underperforming stores have clear recovery plans with measurable actions.
• Build a scalable US Operations structure capable of supporting future growth.

• Build, lead and develop a high-performing US leadership and support team.
• Recruit the capability required locally as the business scales.
• Establish clear roles, responsibilities and accountability across the US organisation.
• Develop succession plans and a strong pipeline of future leaders.
• Build an entrepreneurial, high-performance culture where people take ownership and move quickly.
• Empower teams to make decisions whilst maintaining strong accountability for delivery.