Director, Global Crew – Logistics

• Provide strategic and operational leadership for Royal Caribbean Group’s global Crew Travel & Logistics function
• Lead day-to-day Crew Air Operations, Crew Accommodations, Ground Transportation, Port Agent coordination, Travel Expense Management, and supporting logistics services
• Ensure shipboard employees arrive safely, compliantly, and on time to vessels worldwide
• Establish operational governance, service-level agreements, performance standards, and leadership routines
• Translate enterprise priorities into scalable operational strategies
• Own KPIs, dashboards, analytics, and business insights for operational and financial performance
• Lead forecasting, budgeting, financial planning, and investment decisions with Finance
• Drive automation, digital capabilities, process optimization, technology modernization, and transformation initiatives
• Define business requirements and deliver scalable future-state capabilities with Technology, Digital, HRIS, and cross-functional stakeholders
• Establish vendor governance, operational scorecards, and performance reviews for travel and logistics partners
• Monitor marketplace trends and emerging technologies
• Build, coach, and develop a high-performing leadership team
• Foster accountability, collaboration, innovation, operational excellence, and continuous improvement across a globally distributed organization

• Bachelor’s degree in Business Administration, Operations, Supply Chain, Finance, Hospitality, Aviation, Human Resources, or a related discipline (or equivalent experience)
• Minimum of 10 years of progressive leadership experience leading large-scale, complex operational organizations
• Demonstrated success leading global, high-volume travel, airline operations, logistics, workforce mobility, or comparable service organizations
• Experience leading leaders across multiple operational functions within a complex global environment
• Proven success driving operational excellence, business transformation, automation, or enterprise process improvement initiatives
• Strong financial acumen with experience managing large operational budgets and driving cost optimization
• Exceptional analytical, strategic planning, organizational leadership, and executive communication skills
• Ability to influence senior executives and build highly effective cross-functional partnerships
• Preferred experience leading commercial air travel operations, crew travel, workforce mobility, hospitality, or enterprise travel management
• Preferred experience implementing enterprise technology, automation, AI-enabled capabilities, or digital transformation initiatives
• Preferred experience developing executive dashboards, KPI frameworks, operational governance, and performance management systems
• Lean Six Sigma, Operational Excellence, Continuous Improvement, or equivalent certification preferred
• Preferred experience managing complex global vendor relationships and strategic partnerships
• Bilingual English/Spanish preferred
• Position is not eligible for work authorization sponsorship

Demonstrates expertise in strategic and operational leadership within global travel and logistics, focusing on operational excellence, financial acumen, and cross-functional collaboration. Proven ability to drive automation, process optimization, and business transformation initiatives while managing complex vendor relationships.

• Global Travel Operations Leadership
• Operational Excellence
• Financial Planning and Budgeting
• Cross-Functional Collaboration
• Automation and Digital Transformation

• Operational Governance
• KPI Development
• Performance Management
• Budget Management
• Process Optimization
• Data Analytics
• Strategic Planning
• Vendor Management
• Logistics Coordination
• Workforce Mobility

• Executive Communication
• Influencing Senior Executives
• Team Development
• Collaboration
• Accountability

• Lean Six Sigma
• Operational Excellence
• Continuous Improvement

• Crew Travel
• Airline Operations
• Logistics
• Hospitality
• Supply Chain
• Finance
• Travel Expense Management
• Port Agent Coordination
• Global Vendor Relationships
• Complex Operational Organizations

• Enterprise Technology
• AI-Enabled Capabilities
• Digital Transformation Tools
• HRIS Systems
• Dashboards