Regional Operations Manager

Description

Who Are We?

Circuit’s goal is to reduce congestion and its harmful effects on the environment and our quality of life. We do this by getting people out of their cars for short trips, encouraging visitors to park once, and by making connections to existing mass transit hubs. We work with innovative cities and forward-thinking advertising partners to offer electric shuttles that make mobility easier, smarter, more affordable, and fun.

What Do We Value?

Circuit is built by energetic team members from diverse backgrounds. Every mile makes a difference at Circuit: we tackle big challenges in small steps. Circuit employs hard-working individuals who are passionate about changing the world one ride at a time. We strive to maintain a flexible work environment with a warm and welcoming company culture.

The Regional Operations Manager is responsible for overseeing all day to day operational functions across their assigned locations. Responsible for staff optimization, market safety, cross market scaling, implementing efficiencies, P&L optimization, infusing company culture, values and mission, maintaining healthy client relationships, market awareness including seasonality, events and cycles. Accountable to KPI’s including vehicle available hours, rides taken, driver safety scores, client and rider satisfaction scores and account profitability.

Regularly report on KPI’s and market trends. Manage new location openings and closings as needed. Lean in to cover for other Regional Operations Managers and work on company projects and initiatives on an as need basis.

Regional Oversight

• Based out of one of the regional sites with direct management of the base site and/or some additional local sites. Spend 80 to 90% of time in the regional market. Spend a day at each location on a regular basis, a minimum of 2 times a month. Rotate schedule including being present for opening shifts, closing shifts, and weekend shifts.
• Supervise and support Operational Managers and Lead Drivers to ensure efficient and effective operations across all markets within the area including reviewing schedule optimizations, location efficiencies, sharing company and regional practices and holding the team accountable to standards.
• Monitor market performance metrics, including service quality, client satisfaction, and operational efficiency, making timely improvements as needed.
• Partner with the fleet team on maintenance, schedules for routine maintenance, movement of vehicles as needed, and collaborating with local vendors.
• Ensure compliance with client service level agreements, company policies and standards.

Leadership and Team Development

• Recruit, onboard, and mentor Operational Managers, ensuring they are equipped to manage their teams effectively.
• Hold regular meetings with all direct reports sharing KPI results, share suggestions for improvement and guide on managing
• Conduct performance reviews for Operational Managers and assist with their professional development.
• Foster collaboration and communication among markets within the area and across the company to share best practices.

Operational Management

• Oversee staffing, scheduling, and resource allocation to ensure operational coverage across region.
• Monitor fleet and facility management activities across the area, addressing issues escalated by Operational Managers.
• Partner with internal and external teams on new site launches and location closures. Oversee the business lifecycle. Project manage and ensure successful go live launches.
• Ensure alignment of market operations with client contractual obligations and company goals.
• Support local partners and advertising partners as needed including ad photography support.

Financial Management

• Manage the regional operational budget…