Director of Operations

Job Overview

The Operation’s Manager is to assist the Property Manager in the day-to-day operations of the Association. During the day shift, the Operations Manager oversees the status of deliveries, construction, moves and various other issues that need constant monitoring. During the evening shift the Operations Manager will ensure all contractors are off the property by 5 p.m. (checking all related common hallways for construction debris), retrieve packages from Receiving for residents, relieve the Front Desk Manager as needed, assist all Residents with issues that do not need the Property Manager’s involvement, regularly walk the property checking all areas to ensure proper operation/safety and investigate/report any incidents that may occur during the course of the shift.

The Operations Manager is responsible for notifying the Property Manager and Maintenance Supervisor whenever a mechanical malfunction or emergency occurs.

The Operation’s Manager is to assist the Property Manager in the day-to-day operations of the Association. During the day shift, the Operations Manager oversees the status of deliveries, construction, moves and various other issues that need constant monitoring. During the evening shift the Operations Manager will ensure all contractors are off the property by 5 p.m. (checking all related common hallways for construction debris), retrieve packages from Receiving for residents, relieve the Front Desk Manager as needed, assist all Residents with issues that do not need the Property Manager’s involvement, regularly walk the property checking all areas to ensure proper operation/safety and investigate/report any incidents that may occur during the course of the shift.

The Operations Manager is responsible for notifying the Property Manager and Maintenance Supervisor whenever a mechanical malfunction or emergency occurs.

Shared Facilities & Operational Coordination

• Coordinate operational matters involving shared building systems, infrastructure, and services.
• Review supporting documentation related to shared operational expenses and service allocations and provide a monthly written summary to the Board, with management copied, identifying expenses reviewed, supporting documentation received, questions or discrepancies identified, and any items requiring further review or direction.
• Collaborate with vendors, consultants, engineers, and stakeholders regarding shared-facility operations and infrastructure matters.
• Maintain records and supporting documentation associated with shared operational services and costs.
• Maintain a shared-facilities log documenting building systems and shared-area maintenance activities, including the date, location, condition observed, corrective action taken, service provider performing the work, associated costs, and any known shared-cost allocations for management and Board reference.
• Serve as a liaison on operational matters affecting shared facilities and building systems.
• Ensure communications with the Hotel regarding shared-system operational matters, cost allocations, or service responsibilities are coordinated through management and the Board and appropriately documented.
• The Director of Operations shall not independently make representations regarding ownership, control, cost responsibility, or allocation of shared facilities. Such positions shall be established by the Board.
• When operational issues require immediate action to protect life safety, property, or continuity of service, coordinate the timely restoration of service through the appropriate vendors, consultants, and contractors, and separately document any cost-allocation, reimbursement, or shared-facility responsibility considerations for…