Regional Business Partner-Miami South

Overview

Provides leadership to and manages the operations of dental offices in multiple locations. In collaboration with the Dental Directors, strategically create action plans for their assigned offices. Responsible for increasing performance and patient experience to ensure practices perform budgeted plan, including same-store growth, expense targets, and revenue goals.

Serves as the link between the organization's management and its employees, as we ensure the ultimate patient experience is being delivered at each DCA practice location

• Foster and maintain positive and productive relationships with all providers and partner doctors in the region.
• Promote, implement, and support DCA’s Strategic Growth Imperatives.
• Foster growth activities within the region and proactively bring initiatives to leadership.
• Drive the implementation of new processes and initiatives by understanding the unique operational nuances of each practice location and ensuring efficient adoption of initiatives.
• Focus on production, staffing, and collection goals, OTC collections, schedule review, unbilled insurance, and other indicators.
• In collaboration with the Office Manager, address issues that arise.
• Coach and develop Office Managers at practice locations. Provides training, guidance, advice, and support where necessary.
• Train and support new office managers, treatment coordinators, and team members in job tasks including, but not limited to, practice software, financial policies, and scheduling.
• Work with office managers and Dental Directors to review and support the management of practice location schedules and provider coverage.
• Understand the practice location staffing model and manage staffing levels effectively.
• Establish regular visits to each office within the region; expectation of office visits is 50% of weekly time.
• Ensure compliance with Dental Care Alliance’s policies and procedures.
• Ensure compliance with Federal and State laws for dentistry as well as Employment, Safety, and HIPAA. This includes the protection and maintenance of employee and patient records.
• Other duties as assigned.
• Work Environment:
  This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and cellular phones.
• Physical Demands:
  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms.
  
  This position requires 50% travel.
• This position requires the ability to occasionally lift office products and supplies, up to twenty pounds.
• Competencies (will update and expand upon):
• Strategic Thinking
  - Demonstrates ability analyze complex situations, anticipate future trends, and develop innovative solutions to achieve long-term goals.
• Excellent Judgement
  - Proven history of exercising excellent judgement in decision-making processes, including the ability to assess risk, weight alternatives, and make sound choices in ambiguous situations.
• High EQ
  - Possesses a high emotional intelligence, demonstrating the ability understand and manage emotions effectively, navigate social situations adeptly and build strong relationships with colleagues and team members.
• Ability to persuade and influence
  - Effectively influences others, utilizing effective communication skills, compelling arguments, and interpersonal techniques to achieve desired outcomes.
• KPI Driven
  - Consistently setting and achieving key performance indicators (KPIs) to drive results and meet organizational objectives.
• Managing…