General Manager

We are seeking an experienced and visionary General Manager to lead our operations in Miami, United States. In this pivotal role, you will oversee all aspects of our business, driving strategic initiatives while fostering a collaborative and innovative work environment. The ideal candidate will combine strong operational expertise with exceptional leadership capabilities, demonstrating a commitment to excellence, customer satisfaction, and team development.

You will be responsible for translating organizational goals into actionable plans and inspiring your team to achieve outstanding results.

• Develop and execute strategic business plans that align with organizational objectives and drive sustainable growth
• Manage all operational functions, including inventory control, quality assurance, vendor relationships, and compliance with regulatory standards
• Oversee budget development, financial planning, and P&L responsibility to ensure profitability and efficient resource allocation
• Recruit, train, mentor, and evaluate team members; foster a supportive and inclusive culture that promotes professional development and employee engagement
• Analyze operational data and key performance metrics to identify trends, opportunities for improvement, and areas requiring corrective action
• Maintain transparent communication with stakeholders, providing regular updates on performance, challenges, and strategic initiatives
• Ensure exceptional customer service standards are consistently met across all operations and touchpoints
• Lead problem-solving efforts with resilience and decisiveness, addressing challenges proactively and implementing effective solutions
• Coordinate cross-functional teams to manage projects, streamline processes, and enhance operational efficiency
• Represent the organization professionally in community and industry settings, building strong external relationships

Required Skills:

• Strategic planning and business development
• Financial acumen and P&L management
• Strong verbal, written, and interpersonal communication skills
• Proficiency with computer systems, data analysis tools, and business software
• Inventory management and supply chain coordination
• Quality control and process improvement expertise
• Decision-making and analytical capabilities
• Team leadership and staff management
• Time management and organizational skills
• Customer-focused mindset with commitment to service excellence

Required Experience:

• Minimum 1+ years of operations management or general management experience
• Proven track record of leading and developing high-performing teams
• Experience managing budgets and financial performance
• Demonstrated success in driving operational efficiency and business growth
• Background in vendor and supplier relationship management
• Experience implementing compliance and regulatory standards

Preferred

Skills:

• Project management capabilities
• Conflict resolution and mediation expertise
• Knowledge of industry-specific best practices
• Experience with performance metrics and reporting systems
• Ability to customize processes and programs for organizational needs

Education &

Certifications:

• Relevant management certifications or professional development credentials are a plus

Domain Expertise:

• Understanding of operational best practices and industry standards
• Knowledge of compliance, safety, and regulatory requirements relevant to the business sector

PHYSICAL REQUIREMENTS
, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle…