Flight Services Repair Manager

Position: Flight Hours Services Repair Manager
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Job Description:

Airbus Commercial Aircraft is looking for an Flight Hours Services Repair Manager to support our Customer Service Repair department in Miami, FL.

In this role you will be integrated within the Airbus Flight Hours Services (FHS) teams. The Repair Manager is the main point of contact for the operations desk to manage FHS customers' critical situations, involving Repair Suppliers. Repair manager shall ensure Suppliers are delivering in time, cost and quality. Address non performance, visit Supplier, develop good relationships and challenge Supplier's organization when not delivering.

Steer activity ramp-up and coordinate with other Airbus entities.

Meet the Team:

The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer's specific needs, to ensure a positive customer relationship.

Your Working Environment:

The Airbus Training Center (ATC) in Miami provides flight and maintenance crew training for Airbus airline customers - primarily for those based in the Americas. The custom-designed, 110,000-square-foot complex trains more than 2,000 cadets each year in a range of (six) full-flight simulators, innovative computer-based training classrooms, and cabin door and slide trainers - all simulating the A320, A330, A340 and A350 XWB families of aircraft.

In Miami you'll also find the Airbus Latin America headquarters. A team of 60 employees there provides sales, marketing, contracts, customer support and communications for the region's commercial aircraft, helicopters and space & defense divisions.

How We Care for You:

* Financial Rewards:
Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")

* Work/Life Balance:
Paid time off including personal time, holidays and a generous paid parental leave program.

* Health & Welfare:
Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.

* Individual Development:
Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

COST:    25%

* Challenges & validates commercial quotations, standard exchange and loan offers in line with procurement guidelines (flat rate, PBH, Time & material).

* Creates justification dossier to recharge customers in case of Customer Induced Damages (CID)

* Contributes to achieving global FHS Repair cost target

LEAD TIME:   25%

* The Repair manager shall ensure the Supplier is delivering / repairing parts in due time according to its contractual obligations.

* Identify issues root causes and initiate and follow up of corrective actions, including at supplier's facilities.

* Prioritizes AOG and Critical customer's requests

QUALITY:  25%

* The Repair manager shall organize operational regular meetings with repair shops to address open issues, repair status and data reconciliation; propose process improvements where required.

* Ensure the Supplier is respecting technical standards (SB, upgrades, …), work scope (minor, major repair, …) and certification (EASA, FAA, CAAS, …).

* Manages quarantines on parts returned from the shop, analyze and report recurrent issues and implement recovery plans

QUALITY:  15%

* Contributes to the…