Client Success Coordinator

Job Description

Client Success Coordinator

• Company: PERFECTUS LABS LLC
• Location:
  
  Miami, FL (Remote)
• Salary: $21/hr (~$44,000 annually)
• Type:
  Full-time
• Benefits:
  Medical, Dental, Vision, Retirement, PTO

• Must reside in Ohio, Wisconsin, South Carolina, Texas, or Florida.
• Able to work from 8:00 a.m. to 5:00 p.m. Eastern or Central Time.
• At least 1 year of full-time professional experience.
• Previous experience in a remote role or remote team environment.

• Yearly bonuses potential based on performance metrics
• Health/Dental/Vision Insurance Options with partial coverage from the company, both individual and family, plus HSA contributions
• PTO Program and Paid Holidays
• Retirement plan with company contributions/matching
• Regular performance reviews and merit-based increases

Hiring a Client Success Coordinator to support clients through onboarding, communication, campaign performance oversight, and execution. Serve as a key point of contact for clients, managing deliverables, tracking tasks, and escalating issues.

• Lead the client onboarding process.
• Independently lead recurring virtual client check-in meetings.
• Monitor ongoing campaign performance and deliver weekly reports.
• Identify project delays or campaign issues and propose recommendations.
• Manage client action items using shared Google Sheets.
• Set up campaign components across AI, SEO, and outreach platforms.
• Demonstrate ownership and reliability in managing deadlines.
• Use Slack to collaborate with internal team members.
• Maintain organized documentation in Google Drive.
• Communicate effectively with stakeholders.
• Receive and implement feedback.
• Reprioritize tasks quickly.
• Apply basic spreadsheet functions and filters.
• Support internal improvements by identifying workflow bottlenecks.
• Accurately plan and communicate daily work.
• Ensure deliverables are accessible to stakeholders.

Organized, execution-focused, and capable of working independently in a remote environment. Precise in documentation and proactive in communication. Curious and process-oriented, eager to learn and apply structured systems.

Perfectus Labs is a fast-growing digital marketing company built on AI-powered innovation.

• Positive
• Passionate
• Proven to Execute