Omni Channel Director

Built on the purpose of nourishing a better life, Wild Fork sets out to transform the way we shop for and consume protein. By controlling every step of the process from farm to fork, we bring you the biggest selection of highest quality meat and seafood at the most affordable prices. It's at the core of everything we do.

As a rapidly growing direct‑to‑consumer omnichannel brand (bricks & mortar, e‑commerce, home delivery), we are seeking a highly skilled and strategic‑minded individual to join our team as the Director of Omni‑Channel Marketing.

In this role, you'll be responsible for leading the planning and execution of commercial campaigns and omnichannel customer experiences across all retail, digital, and owned channels. This leader owns the 30‑60‑90‑day campaign calendar, field marketing activations, customer lifecycle, and loyalty programs – ensuring every touchpoint builds traffic, drives conversion, and creates long‑term customer loyalty. This role connects commercial strategy with local execution, ensuring consistency of brand, seamless customer journeys, and measurable commercial impact across all channels.

• Define customer segmentation and personas to guide campaign and lifecycle planning from acquisition to retention and loyalty.
• Map and optimize the customer journey across digital, in‑store, and commercial touchpoints through personalization.
• Partner with Brand/Media teams to ensure acquisition strategies/programs are grounded in segmentation and insights.
• Manage & develop retention programs (email, SMS, push, membership) to drive repeat purchases and cross‑sell/upsell opportunities.
• Build win‑back and churn‑prevention strategies/initiatives to extend lifetime value.

• Lead the 30‑60‑90‑day commercial campaign calendar, ensuring alignment across marketing, operations, and product.
• Oversee the end‑to‑end planning and execution of integration campaigns (commercial, and seasonal).
• Ensure omnichannel integration: digital assets, in‑store signage, POS, and field activations all ladder into the same campaign story and commercial strategy.
• Track and report campaign/commercial performance against traffic, conversion, and sales goals.

• Develop strategy for grassroots activations, community partnerships, store openings, and sponsor ships.
• Partner with retail operations to implement in‑store activations, events, and sampling programs.
• Ensure field activities amplify national campaigns while addressing local market needs.

• Lead Voice of Customer strategy to capture insights from retail, e‑commerce, and community channels.
• Own NPS and report regularly to the leadership team.
• Translate feedback into actionable improvements in campaigns, field activations, and lifecycle programs.
• Partner with store operations and customer care to ensure service excellence and seamless omnichannel experience.

• 30‑60‑90 Day Campaign planning and marketing calendar.
• Campaign Execution guide and marketing assets creation across all commercial / owned channels.
• Campaign measurement / KPI & post modular.
• Field Marketing Playbook (community playbook, local events, grassroots strategies and store opening playbook).
• Customer Journey Maps & Membership/referral Programs.
• Voice of Customer Report & Dashboard (NPS, advocacy, qualitative insights).
• Customer lifecycle strategy including customer segmentation and personas, and acquisition/retention initiatives.

• Execution Excellence:
  On‑time, on‑budget delivery of 30‑60‑90‑day campaign plans.
• Campaign performance & optimization: TRX growth, conversion lift, incremental sales driven by campaigns, and learnings applied from measurement into improved future performance.
• Customer strategy & KPI:
  Active rate, Retention rate, repeat purchase frequency, churn reduction, growth and acquisition.
• Customer
  
  Experience:
  
  NPS scores.
• Field Marketing Effectiveness: ROI of local community building initiatives, store openings, and local media.