Ecommerce Manager

Supporting our US e-commerce business across D2C websites, Tik Tok Shop and Amazon

Nichebox is looking for an experienced E-Commerce Manager to join our growing US team, driving the online success of our luxury fragrance brands, Clive Christian Perfume and Liquides Imaginaires.

This is an exciting opportunity for a commercially minded e-commerce professional who enjoys combining strategic thinking with hands-on execution. You'll take ownership of our US D2C websites, Tik Tok Shop and Amazon marketplaces, helping drive sales growth, optimise the customer journey and deliver an exceptional luxury online experience.

Key responsibilities

• Own the day-to-day trading and commercial performance of our US D2C websites, Tik Tok Shop and Amazon channels
• Develop and execute e-commerce, CRM and digital trading strategies to drive sales, profitability and customer retention
• Optimise website merchandising, product listings, promotions and customer journeys to maximise conversion and average order value
• Manage external agencies across website development, Amazon and Tik Tok performance, ensuring delivery against commercial objectives
• Lead CRM, lifecycle marketing and affiliate programmes to grow customer engagement and repeat purchase
• Monitor stock availability, product catalogues and marketplace performance to ensure an exceptional customer experience
• Analyse channel performance, sales and key commercial metrics, providing insights and recommendations to support continued growth
• Collaborate with Brand, Marketing, Supply Chain and Finance teams to deliver successful product launches and commercial initiatives

What we're looking for

• 4+ years’ experience in e-commerce / marketplace management, with direct hands-on Tik Tok Shop and Amazon US experience (ideally within luxury, beauty or premium retail)
• Hands-on D2C website experience, trading, merchandising, content updates and CRM, ideally on Shopify Plus
• Demonstrable track record of growing marketplace sales and managing to gross-margin targets
• Experience managing media budgets and external performance / advertising agencies
• Hands-on experience launching ASINs, building Amazon storefronts and running Amazon advertising
• Experience running Tik Tok Shop operations, affiliate programmes and ad-driven traffic
• Strong reconciliation and reporting skills, with advanced Excel

What we offer

• The opportunity to work with internationally recognised luxury fragrance brands
• Ownership of a fast-growing US e-commerce business across multiple digital channels
• Close collaboration with global E-commerce, Marketing, Brand and Commercial teams
• A dynamic, entrepreneurial environment where ideas, innovation and initiative are encouraged
• The opportunity to shape the future of our digital growth across the US market

At Nichebox, we value teamwork, relationships, entrepreneurial thinking, and respect.

We know that the perfect background for a role doesn't always mean the perfect fit. If this opportunity feels right for you, we encourage you to apply, even if you don't meet every qualification listed.