Senior Manager, eCommerce

Company Overview

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.

Because we understand that the skin we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day.

We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world.

With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

The Ecommerce Manager is responsible for the day-to-day management, optimisation, and strategic growth of the brand’s direct-to-consumer (DTC) storefront. Reporting directly to the Senior Director of Ecommerce and Growth Marketing, this role will serve as the primary owner of the website experience, driving revenue through conversion rate optimisation (CRO), subscription growth, and seamless promotional execution. You will collaborate closely with agency partners and internal teams to ensure the online experience reflects our brand standards while hitting aggressive growth targets.

• Strategic Execution:
  Partner with the Senior Director to translate marketing goals into actionable website strategies, focusing on site experience, product merchandising, and revenue growth.
• Promotional Management:
  Lead the setup and execution of on-site promotions. This includes configuring discount logic, building promotional landing pages, and ensuring all site banners and messaging align with the marketing calendar.
• Subscription/Auto-Replenish Management:
  Own the end-to-end subscription experience. This includes managing the auto-replenishment logic, optimising the "Subscribe & Save" UX on product pages, and collaborating with the retention team to improve subscriber portal functionality and reduce churn.
• Conversion Rate Optimisation (CRO) & Testing:
  Lead the testing roadmap in partnership with our agency. Oversee the execution of A/B and multivariate tests (landing pages, checkout flows, product descriptions) to improve site conversion rates and Average Order Value (AOV).
• Loyalty & Retention
  
  Collaboration:
  
  Partner with Loyalty to ensure the programme is a prominent part of the site experience. You will oversee the placement of loyalty call-outs and redemption tools at key decision points - like product pages and checkout to ensure benefits are easy to find and use.
• Content & Merchandising:
  Manage the site’s product catalogue. This includes launching new products, managing collections, and optimising site structure, navigation and the integration of social proof to ensure a premium customer journey.
• Post-Purchase & Operational Oversight:
  Manage the technical side of the post-purchase journey, including transactional email accuracy, returns portal functionality, and management of the Shop app.
• Search & Discoverability Oversight (SEO/AEO/GEO):
  Collaborate with search specialists to ensure the site is technically optimised for traditional search and modern AI-driven answer engines. Oversee the implementation of their recommendations, ensuring metadata and schema updates align with site performance and brand standards.
• Operational Excellence:
  Monitor daily site performance, troubleshooting technical bugs or checkout friction points immediately. Ensure the site is mobile-optimised and maintains high loading speeds.
• Sales & Inventory forecasting:
  Responsible for supporting forecasting for both saleable and non-saleable inventory and helping to project revenue for net new programming.
• Performance Analytics:
  Analyse site traffic, user behaviour, and sales data to provide regular reporting on KPIs. Use these insights to recommend data-driven improvements to the user interface (UI), user experience (UX), promotional and merchandising strategy.
• Agency & Vendor Management:
  Act as the primary point of contact for external development, design, and subscription platform agencies. Manage project timelines, QA all…