Clinical Trainer; Bilingual Spanish

Essential Functions

The Clinical Trainer is responsible for developing, implementing, and facilitating clinical training programs to ensure clinical staff are equipped with the knowledge, skills, and competencies necessary to deliver high‑quality patient care. This role partners closely with Center Operations, Clinical Operations, and Practice Transformation teams to standardize workflows, promote best practices, and ensure clinical excellence across all centers.

• Develop and deliver onboarding and continuing education programs for medical assistants.
• Conduct live and virtual training sessions focused on clinical workflows, skills labs, documentation standards, and EMR utilization.
• Design and update clinical training materials, checklists, competency assessments, and reference guides.
• Ensure all training content aligns with regulatory, compliance, and organizational standards.

• Conduct skills assessments and MA certification sign-offs across all centers.
• Support the implementation of clinical policies, protocols, and quality initiatives.
• Conduct periodic audits and provide feedback to ensure consistent adherence to clinical standards.

• Partner with center and regional leaders to identify clinical skill gaps and training needs.
• Coach clinical staff through hands‑on training, shadowing, and performance improvement plans.
• Serve as a clinical resource for troubleshooting workflow issues or addressing knowledge gaps.

• Track training attendance, competency completion, and post‑training evaluations.
• Measure effectiveness of training programs through performance metrics and staff feedback.
• Recommend and implement process improvements to enhance training delivery and clinical outcomes.
• Re‑train, coach, and develop individualized learning plans for staff who need additional support.

• This position is or may have supervisory responsibilities.

• Licensed Practical Nurse (LPN), Registered Nurse (RN), or equivalent clinical background required.
• Bachelor’s degree in Nursing or Healthcare Administration preferred.

• Minimum 2 years of clinical experience in a primary care setting.
• Prior experience in training, education, or clinical leadership required.

• Strong presentation and facilitation skills.
• Advanced Microsoft Office skills:
  PowerPoint graphics, animation, master slide formatting, notes development, and basic storyboarding.
• Strong interpersonal, written, and verbal communication skills enabling interaction with all levels of organization. Ability to communicate effectively with internal and external partners.
• Proficiency with EMR systems (eClinicalWorks, Athena, Epic, etc.).
• Knowledge of clinical workflows, documentation standards, and regulatory requirements.
• Ability to travel to centers for onsite training on a regular basis.
• Spoken and written fluency in English and Spanish preferred.

General office working conditions.

Employee must stand, walk, sit, use hands to finger objects, handle tools, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear. Occasionally lift or move up to 15 pounds. Requires close vision, distance vision, peripheral vision, depth perception, focus adjustment, and manual dexterity for computer use. Reasonable accommodation for disabilities is provided.

Local travel between care centers is required for training and support.

Minimal Hazards