Infusion Coordinator Lead

Gastro Health is seeking a Full-Time Infusion Coordinator Lead to join our team!

The Infusion Coordinator Lead is responsible for overseeing the coordination and scheduling of infusion treatments for gastroenterology patients, ensuring safe, timely, and efficient delivery of care. Acting as the primary liaison between patients, physicians, infusion nurses, and care coordinators, this role plays a critical part in managing the infusion process from eligibility verification to treatment follow-up. The Lead is proficient in navigating electronic medical records (EMRs), understanding GI-specific infusion protocols, and obtaining insurance authorizations to support accurate and compliant care delivery.

Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.

We offer a comprehensive benefits package to our eligible employees:

• Medical
• Dental
• Vision
• Spending Accounts
• Life / AD&D
• Disability
• Accident
• Critical Illness
• Hospital Indemnity
• Legal
• Identity Theft
• Pet
• 401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees
• Discretionary profit-sharing with employer contributions of 0% - 4% for eligible employees
• Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.

• Act as Lead Infusion Coordinator.
• Schedule infusions for GI patients.
• Navigate EMR and understand GI infusion treatments.
• Monitor infusion queues to ensure patients are scheduled in a timely manner.
• Understand protocol for biologics and other GI-related infusions to promote safe practice.
• Interact with physicians, infusion nurses, and care coordinators to confirm and review infusion plan of care.
• Validate completeness and accuracy of patients’ eligibility and medical documentation.
• Assist patients with questions and/or concerns regarding infusion benefit coverage and appointment details.
• Verify insurance and obtain pre-service infusion authorizations.
• Communicate dedication to serving all internal and external customers, including medical staff, physician office personnel, patients, and all hospital personnel.
• Participate in department Quality Improvement activities.
• Perform in a manner consistent with the mission and core values of Gastro Health.
• Adhere to Corporate Compliance initiatives.
• Maintain high professional and ethical standards as evidenced by successful completion of core competencies, clinical competencies, and behavior standards.
• Understand that health care delivery is continually evolving, and departmental needs and goals are subject to change; responsibilities may be expanded or restricted at the discretion of the Department Manager.

• High School Diploma or equivalent preferred.
• 2-3 years of experience preferred.
• Familiarity with biologics and/or infusible medications.
• Experience with obtaining insurance benefits and authorizations.
• eClinical
  
  Works (eCW) knowledge desired.
• Bilingual (Spanish) a plus.

Gastro Health is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.