Quality Assurance Scientist

The Complaint Quality Assurance Scientist I (CHU) position within the Global complaint handling team provides a critical contribution to the overall quality and regulatory compliance of customer complaint investigation. More specifically, they will review, evaluate, and record activities and findings as part of an ongoing global quality process.

This position will follow established procedures to:

Direct communication and collaboration with other functions such as Field Service, Call Center, manufacturing, R&D, and other Post Market Surveillance teams will be fundamental to the success of this role. The ability to follow up effectively will be necessary. Data analysis and problem-solving skills are necessary to identify and countermeasure common failure issues. Robust documentation and strict adherence to approved procedures are a requirement in the highly regulated work environment.

Gain and utilize basic product technical awareness to facilitate informed evaluation of customer complaints records being reviewed. Complete all needed records in a timely and accurate manner within Smart Solve (compliant management system (CMS)).