QA Commercialization Manager - QSR

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long‑term purpose, to be part of a fast growing company on a high-value market with significant build‑up opportunities, and to grow in an entrepreneurial and warm environment, join us!

We are looking for a QA Commercialization Manager - QSR in 5707 Waterford District Dr., Miami, FL 33126 USA. Your mission will be to:

Reporting to the Director, QSR Quality Assurance, US&C this role is responsible for ensuring the safety, quality, consistency and regulatory compliance of our client's food products across the United States and Canada. This position combines expertise in food manufacturing, supplier quality management, food safety systems, and restaurant operations to enhance guest satisfaction and franchisee profitability. The Manager partners closely with suppliers and cross‑functional teams including Product Innovation, Supply Chain, Operations and Marketing to ensure that all products meet our client's brand standards and deliver a consistent guest experience across more than 7,000 restaurants in North America.

• Manage assigned commodity categories and supplier relationships within our client's North America Quality Assurance program, providing technical QA leadership and support from the Miami corporate office.
• Support the development, implementation and continuous improvement of supplier food safety and quality programs to ensure products consistently meet our client's specifications and regulatory requirements.
• Monitor supplier performance through analytical data, product testing, audits and evaluation reports; identify trends and lead continuous improvement initiatives with the supplier base.
• Prepare and present clear and concise supplier quality performance updates and technical insights to senior leadership.
• Oversee third‑party auditing programs and vendor partners responsible for certifying facilities and approving new suppliers or production locations.
• Support product commercialization and collaborate with Product Innovation teams during development, scale‑up and rollout of new products.
• Develop, review and maintain product specifications, supplier quality standards, audit protocols and QA documentation to ensure product consistency and safe manufacturing conditions.
• Analyze consumer and restaurant complaint data to identify supply chain root causes and ensure suppliers implement corrective and preventive actions.
• Evaluate supplier food safety systems, laboratory testing programs and sensory performance to ensure capability to consistently meet our client's product standards.
• Serve as a technical QA subject matter expert during investigations or crisis situations impacting product quality or food safety.
• Monitor regulatory developments from agencies such as FDA, USDA, FSIS and CFIA to ensure compliance with North American food safety regulations.
• Review and validate nutritional information for new and existing products to ensure compliance with our client's nutritional policies and regulatory requirements.

• Bachelor’s degree in Food Science, Sciences or related field.
• 5+ years of progressive experience in food quality assurance, supplier quality management or food manufacturing within the food service, QSR or CPG industry preferred.
• Experience working directly with food manufacturing suppliers and managing supplier quality performance within a complex supply chain environment. Preferred experience in beef and pork categories, with strong understanding of beef and other animal protein manufacturing processes.
• Solid understanding of nutritional facts and its components.
• Professional certifications such as HACCP, Certified Quality Engineer (CQE),…