Senior Quality Assurance Systems Analyst

MERIEUX NUTRISCIENCES
As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 32 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

Miami
Regular
MERIEUX NUTRISCIENCES
As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 32 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.
If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment,
join us!

We are looking for a Senior Quality Assurance Systems Analyst in 5707 Waterford District Dr, Miami, FL 33126 USA. Your mission will be to:
This position supports the daily operations of the client’s QA Systems Department by assisting the department leaders in tracking, maintaining and entering information in data management systems. This position is responsible for ensuring databases and timeliness of the product approval processes dictated by the clients of the company.
In addition to supporting day‑to‑day QA operations, this role will help expand and enhance the capabilities of the QA Systems function by identifying opportunities to streamline processes, improve data quality, and introduce automation. The QA Systems Analyst will partner with QA leaders and cross‑functional stakeholders to evaluate existing workflows, recommend improvements, and implement scalable solutions that increase efficiency, accuracy, visibility, and consistency across QA processes.

• Reviewing Qualtrics (guest reported) Incidents - when reviewing these incidents submitted, determining the party responsible and making the decision to either capture the incident or not in the client’s system for action.
• Opening incidents from PDF submitted incidents and making the final determination as to the party responsible which will impact either the Distribution or Supplier’s scorecard.
• Making judgment calls on escalating any incidents reported that may require further action.
• Processing Brand Specific Incidents submitted by Restaurants.
• Sending daily communication to the Distribution centers to ensure they are meeting the 5 day timeline as per the client and training Distribution Center contacts on the system and how to process these complaints.
• Analyze incident data and recurring trends to identify opportunities for process improvement, risk reduction, and improved reporting.

• Complete password resets/system training as needed by Supplier/Distributors or any other stakeholders
• Support testing, implementation, and adoption of enhancements to QA systems, tools, and workflows.

• DC Mapping – serve as the main/back-up to upload the monthly DC Mapping files for the brand
• Work with the Distribution centers to map any unmapped items for monthly tasks

• Handle all ad-hoc tickets submitted through Fresh Desk

• Working closely with the brand’s cross functional teams on upcoming projects/launches and sending follow-ups to track upcoming approvals
• Serve as the back-up to the Brand Approval coordinator – handling approval requests, legal requests, issuing approval letters and communicating any product holds/recalls/probation etc. as needed

• Review existing QA processes and workflows to identify inefficiencies, bottlenecks, repetitive tasks, and opportunities for standardization.
• Design, document, and implement improved workflows that increase efficiency, accuracy, and…