Centralized Senior Leasing Manager

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At HTG, we are always looking for great talent. Come join our TEAM. We believe in teamwork, innovation, professionalism, and long-term decision-making. We recognize the need to be flexible, entrepreneurial, and aggressive—both as individuals and as a company. We encourage creativity, flexibility, and innovative approaches to our work. We always do what is fair, right, and ethical.

Housing Trust Group (HTG) is an award-winning full-service developer of multifamily residential communities whose real estate transactions exceed $4 billion in commercial, land, and residential developments across Florida and the southeastern U.S., including Texas, Illinois, and Arizona. HTG develops, builds, and manages a diverse portfolio of affordable housing, workforce housing, market-rate housing, mixed-income and mixed-use developments.

Housing Trust Group offers competitive pay scales and full benefits packages, including Health, Dental, Vision, Life Insurance, and 401(k) plans. Housing Trust Group is an equal opportunity employer.

The Centralized Senior Leasing Manager is responsible for maximizing occupancy and revenue performance across a portfolio of 10–15 affordable housing communities through centralized leasing operations. The primary objective is to maintain occupancy at or above 98% while delivering an exceptional virtual leasing experience. This role uses deep expertise in EliseAI and Yardi Voyager 8, ensuring all prospect communications, tours, applications, waitlists, leasing activities, and recertifications are managed accurately, largely virtually and with strong knowledge of LIHTC and other affordable housing programs guiding every decision.

Candidate must reside in Florida and be willing to travel as needed to support portfolio communities.

• Occupancy Ownership: Maintain portfolio occupancy at 98% or greater across an assigned portfolio of 10–15 communities.
• EliseAI expertise: Serve as the portfolio's subject matter expert on EliseAI, overseeing AI managed lead conversations, monitoring conversation quality, correcting escalations, and keeping the AI's community specific knowledge base current and accurate.
• Yardi Voyager 8 expertise: Serve as the portfolio's subject matter expert on Yardi Voyager 8, managing the Rent Café Affordable Housing, Prospect Pipeline, Unit Availability, and Applicant Records so every community's data is accurate and current.
• Lead Management: Respond promptly and professionally to leads not resolved by EliseAI, and personally handle any lead requiring judgment, escalation, or a human touch.
• Recertifications: Manage the recertification process virtually and proactively, tracking upcoming recertification dates across the portfolio and ensuring residents submit required documentation on time to avoid compliance lapses or occupancy loss.
• Applications: Guide applicants through the rental application process virtually, clearly explaining documentation requirements to ensure timely, compliant submissions.
• Maintain consistent communication with applicants and residents to collect missing documentation, resolve outstanding items, and provide regular status updates.
• Collaborate closely with Preferred Compliance, the third-party compliance agency, to ensure application and recertification files meet all program guidelines and receive timely approval.
• Track and report occupancy, leasing, and recertification performance by community to the Regional Property Manager and executive leadership,…