Barista

Position Summary

Provide guest with coffee and other coffee drinks. The Barista will sell items such as pastries, yogurts, fruit cups, and smoothies.

This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Same responsibilities and duties as listed below.

• Maintain positive guest relationships to ensure 100% guest satisfaction.
• Responsible for offering our guest the highest levels of service and product knowledge.
• Maintain bar pars accurate at all times.
• Provide the highest levels of professionalism and enthusiasm toward guests, and co-workers.
• Make coffee, lattes, cappuccinos, and ice coffees ensuring all drinks are consistent to the correct temperature.
• Sell pastries, yogurts, smoothies, and fruit cups to our guest.
• Stock the shop with coffee cups, lids, plastic cups, napkins, pastry bags, to-go cutlery, coffee beans, espresso pods, jellies, honey, milk and cream.
• Set up the coffee shop following all Biltmore standards.
• Maintain the highest levels of sanitation and safety in the workplace.
• Keep the bar and floors cleaned at all the time.
• Generate checks using the point of sales system.
• Collect various methods of payment: credit cards, room charge, member’s account and cash.
• Break down coffee shop setup, clean milk containers, and put away all supplies used for coffees.
• Restock any items that were utilized during the shift.
• Complete paperwork, tip report and cash drop.
• Declare earned gratuities in accordance with current governmental requirements.

• High School Diploma or GED is required

• Must be able to speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Think clearly, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept at multitasking.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

• Team Player
• Demonstrates cooperation within the team and with other departments
• Listens carefully and works well with others
• Has a positive influence on others in the team and clearly enjoys working with people
• Guest Focused
• Anticipates guests’ needs and is sensitive to people from all cultures
• Has a natural, warm smile and a friendly and passionate approach
• Demonstrates confident, helpful and genuine behavior with internal and external guests
• Delivers their best
• Has energy and sense of urgency for his/her work
• Resourceful, makes things happen and looks for ways to work more efficiently
• Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
• Composed
• Able to stay calm under pressure
• Demonstrates maturity and ability to cope with the unexpected
• Never lets personal feelings interfere with delivering the highest standards
• Trustworthy and responsible
• Excellent records of attendance and punctuality
• Is reliable and demonstrates the ability to work without supervision
• Demonstrates a high level of personal integrity, honesty and…