Food Service - Lead

Zoo Miami, 12400 SW 152nd Street, Miami, Florida, United States of America

Posted Sunday, January 25, 2026 at 5:00 AM | Expires Thursday, February 26, 2026 at 4:59 AM

Reports to: Food Service Supervisor(s) and Food Service Operations Manager(s)

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.

We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Ensure location (or stand) is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary.
• Assist supervisors with tasks to ensure the restaurant and other food locations run smoothly.
• Supports restaurant prep (FOH and line) for daily operation.
• Meets daily quick service, food service, safety and quality, availability, merchandising, and guest service standards.
• Participates in safety logs, including food temperatures, rotation, and waste as necessary.
• Ensures proper uniform, hygiene, hand-washing, and glove use with oneself.
• Maintains a SSAfe work environment by abiding to all SSAFETY rules.
• Follows through daily prep and item lists, as assigned.
• Actively helps to support operations in the assigned role, supporting holes as necessary.
• Actively and efficiently responds to guest and client feedback, with a report to the supervisor to ensure that any potential complaints are mitigated against further occurrence.
• Communicates with the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality.
• Remains knowledgeable of all menu items, prices, and specials for sharing with guests.
• Perform other tasks as deemed necessary.
• Maintain s a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.

• Strong interpe rsonal and communication skills.
• Exceptional problem-solving/decision-making skills combined with the ability to be organized.
• Demonstrates the abili ty to remain flexible in a fast-paced environment.
• An ideal candidate is a team player, personable, professional, upbeat, and energetic, and takes initiative.
• Physical ability to stand for extended periods and to move and handle boxes ( 10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units .
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels .
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application, as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focuses on opportunities for giving back .

• 1 year of food service experience preferred.
• All educational backgrounds are eligible.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

• Eligible for overtime pay.
• On-Demand Pay Program:
  Get access to a portion of earned wages before payday.
• Meal…