Assistant General Manager Miami

Overview

We are looking for well trained managers who are ready to run their own restaurants at a high level. You must be a people developer!

Blue Shock Executive Search, established in 2003, excels in recruiting top-tier candidates across the restaurant, hospitality, and food service-related sectors. As industry leaders, we forge connections between exceptional talent and leading employers in Canada and the US.

Founded in 1982, our client has been built the restaurant company on the foundation of family since day one. While we have grown to 90 locations across North America, that close-knit feeling remains rooted in our company today. The first restaurant opened in 1982 in Edmonton. From their new home base in BC, they opened their second location in Vancouver in June of 1984.

The business emphasizes community, connection, and being part of something bigger than itself. Growth has continued to 90 locations and over 8,000 employees, with lasting relationships that support ongoing personal and professional development. The organization strives to be the employer of choice by recognizing and motivating its people and by building strong relationships with the community.

Assistant General Manager Miami

The Assistant General Manager (AGM) will create passion and enthusiasm for the company vision "To be the most loved and best run restaurant in North America". They will ensure that standards are executed flawlessly throughout restaurant operations daily and bring wisdom and experience that other GMs will gravitate towards. The AGM is responsible for the overall smooth operation of the restaurant, bar and kitchen, delivering outstanding food quality and service excellence through teamwork, motivation and strong leadership.

The AGM also partners with the kitchen as a mentor to staff and leadership teams regarding food standards, guest service models, bill times and quality.

Key Activities:

• Responsible for creating and enhancing a restaurant culture as a #2 in command that drives excellence in hospitality, including top-line revenues, service standards, quality from culinary and bar teams, culture, morale, and profit management to achieve financial goals.
• Establish, direct and review performance standards with front-of-house teams to ensure every guest has a consistent, exceptional experience.
• Monitor and coordinate standards within the building to support a timeless environment across the operation.
• Establish, direct and review beverage concepts to ensure accountability, quality, presentation and service performance.
• Work with approved budgets and operate within guidelines regarding costs, expenses, sales and profits.
• Directly oversee recruitment, training, development and mentoring of current leaders.
• Involve in and follow up on all disciplinary action and performance management of the management team regarding HR components.
• Conduct frequent audits to ensure excellence in all areas.
• Handle or assist with guest-related complaints and coordinate proper follow up.
• Work the restaurant daily during peak periods to build the business.
• Part of weekly financial and operational reporting; review variances from budgeted figures and ensure practices meet or exceed yearly targets.
• Monitor restaurant expenses to ensure cost-containment practices, mentored by the GM in this area.
• Evaluate training procedures to ensure all employees contribute to a high level of guest experience.
• Champion recognition and motivation efforts to be the employer of choice in North America.
• Project manage multiple programs and priorities with the leadership team.
• Coach the team on restaurant execution as a way of life.
• Develop and maintain positive relationships with the team and the community.

• Minimum of 2 years of operational success, with proven multi-year success as a senior restaurant manager.
• Excellent knowledge and skills with computer desktop systems (Windows, Outlook, Excel, Word) and POS systems.
• Knowledge of the casual dining market in the community.
• Exceptional work ethic, with highly detailed written and verbal communication skills.
• Ability to use time productively, maximize efficiency, and meet challenging goals.
• Initiative and strong multi-tasking ability.
• Strong rapport and presentation skills.
• A college or university degree in hospitality, restaurants and culinary arts, or equivalent; business education is an asset.

• $60,000 - $80,000 salary
• Strong bonus program - up to $20,000/year
• Benefits package - health/wellness, dental, vision
• 401k plan

Contact us now and start putting the best to work for you. Are you a Leader in the Hospitality, Restaurant & Food Service Industry? Check out all our current career opportunities or contact us to discuss your next career move.