Team Member, Restaurant​/Food Service

Team Member - 10125 at Pollo Tropical

Responsible for the completion of a variety of tasks relating to the preparation and service of food to customers, and to the maintenance of a clean and pleasant dining environment.

• Greet and thank customers
• Place customer food and beverage orders through verbal communication and/or automated systems.
• Relay customer food and beverage orders from service counter to kitchen operations.
• Cook, prepare, package and pour food and beverages in kitchen operations using kitchen equipment such as fryers, grills, etc., while utilizing proper food safety and sanitation procedures.
• Stock kitchen and customer service operations with necessary food, beverage, packaging and service materials.
• Stock salsa bars with appropriate levels of sauces, condiments, paper and utensils.
• Fill food and beverage orders of customers as part of the coordinated kitchen and customer service operations.
• Collect customer payments and return proper change through use of cash register.
• Unload deliveries of food, beverage, packaging and serving materials to restaurant.
• Clean the interior and exterior of the restaurant premises — sweeping and mopping floors, scrubbing, rinsing and polishing tables, seats, windows, doors, countertops, kitchenware, and kitchen equipment, and removing unused items and litter.
• Observe and follow alcoholic beverage laws when applicable.
• Maintain safe public access to the restaurant.
• Perform all other duties as assigned by management.

No supervisory responsibilities.

Must be able to perform each essential duty satisfactorily. Key requirements include:

• Ability to receive and respond promptly to requests, orders and instructions.
• Ability to communicate with customers and coworkers.
• Ability to comprehend and appropriately react to others.
• Ability to perform multiple tasks.
• Ability to adjust to changing assignments.
• Ability to maintain productivity, composure, and a pleasant attitude under pressure.
• Proficiency in English for positions requiring immediate customer contact.
• Ability to learn POS cash register, kitchen screens, recipes.

Requires standing, walking, talking, hearing, using hands, reaching, grasping and carrying items. Must lift weights from 25 to 50 pounds regularly.

Moderate to high noise level. Conditions vary by season, day of week, and time of day.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.