Sales Assistant

The Sales Assistant is responsible for delivering exceptional luxury client service
, achieving sales targets, maintaining boutique presentation standards, and supporting day‑to‑day operations. You will act as a brand ambassador
, offering styling expertise and fostering long‑term client relationships in one of the world’s most exclusive shopping destinations.

• Deliver an outstanding luxury client experience, ensuring every interaction reflects the Roberto Cavalli brand values.
• Greet, assist, and guide clients through personalized service, styling advice, and product storytelling.
• Achieve and exceed personal and store sales goals, KPIs, UPT, and conversion.
• Maintain deep product knowledge across all categories: RTW, accessories, leather goods, footwear, and evening wear.
• Support clientele from diverse international backgrounds common to Bal Harbour.

• Build and maintain a strong personal client book through proactive outreach, follow‑ups, and appointments.
• Engage in clienteling activities including thank‑you notes, special invitations, and personalized product recommendations.
• Assist in private shopping appointments, VIP hosting, and in‑store events.

• Maintain highest standards of boutique organization, cleanliness, and back‑of‑house order.
• Participate in inventory management: stockroom organization, replenishment, transfers, and cycle counts.
• Follow all operational and loss‑prevention procedures.
• Ensure smooth POS processes including payments, returns, gift wrapping, and packaging to luxury standards.
• Uphold Roberto Cavalli visual standards with immaculate product displays and window arrangements.
• Monitor stock presentation, folding, steaming, and merchandising to ensure a consistent luxury aesthetic.
• Support seasonal floor changes and category rotations.

• Present yourself with impeccable grooming, professionalism, and refined communication aligned with luxury fashion norms.
• Embody Roberto Cavalli’s identity through confident styling, product enthusiasm, and elevated service etiquette.
• Participate in ongoing brand training, style seminars, and product workshops.

• 1–2+ years of luxury fashion retail experience, preferably in high‑end boutiques or premium department stores.
• Strong understanding of luxury clientele expectations — especially international and high‑profile guests common to Bal Harbour Shops
  .
• Excellent communication, interpersonal, and relationship‑building skills.
• Proven track record of meeting sales goals.
• Professional appearance and refined personal presentation.

• Experience with CRM/clienteling platforms (e.g., Retail Pro, Salesforce, Cegid).
• Familiarity with luxury tourism markets and VIP clientele.
• Strong fashion sense and styling confidence
• Discretion, professionalism, and luxury‑service mindset
• Team‑oriented, collaborative, positive attitude
• Luxury boutique located in Bal Harbour Shops
  , one of the world’s premier luxury retail destinations.
• Must be available to work weekends, holidays, and peak‑season schedules.