Mido - Operations Manager

The Company

The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. The Group’s production companies also supply movements and components to third‑party watchmakers. The Swatch Group Ltd is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is a leader in the field of sports event timing as official timekeeper and data‑handler of most of the Olympic Games of the last decades and major international sports events.

The Swatch Group Ltd has a unique emotional culture. Beauty, sensuality, emotions in watches are as much part of it as high‑tech, quality and added value on the customer’s wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers.

As a Operations Manager with Swatch Group, U.S., the position will be responsible to support the function of the business by managing the areas of shipping/receiving, point‑of‑sale, operating budgets/invoicing/expenses.

• Responsible for all new launches‑have lines graded and then take grades to forecasting process
• Weekly replenishment for stores based on sales and analysis Review stores inventory bi‑monthly (to check levels); fill in for retail replenishment
• Full responsibility for the ordering process- (wholesale, retail, and e‑commerce situation)
• Interface regularly with corporate regarding forecasting and allocation
• Monitor all wholesale orders- transfer product to reserve; place order with corporate to make sure orders will be filled
• Monitor CRM database file transfers, and resolve issues that occur with 2nd party vendors
• Develop new tools and training to increase operational proficiency
• Manage all operational based projects / manipulate existing systems in order to satisfy the needs of the business
• Manage store opening/ renovation/closing projects directly or remotely with assistance of a field team
• Review retail controllable cost reports
• Review operational audits to identify retail store deficiencies
• Negotiate new contracts and pricing with vendors
• Manage yearly operational project sheets
• Assist entire division with special projects
• Verify that open PO’s in SAP match corporate’s files- make any changes in SAP for requests to cancel or change PO’s
• On order report this indicates what PO’s are open and coming; also allows us to know of product being delayed
• Oversee Open to buy Report, MRP reports, Backorder reports(weekly), Top Seller reports
• Provide monthly inventory analysis and analytical reports upon request
• Responsible for all returns that are sent back to corporate- regular jobbing requests as well as subcontracting (have to receive back upon verification)
• Receive return requests- go through and send back any necessary returns to Corporate office
• Set up all new products to be received in U.S
• Weekly pricing verification- run report to make sure there are no pricing errors in database
• Responsible for verification and setup of the pricing of new product- gross margins, etc
• Assist with ship notes, target stocks, material, and pricing changes as well as setting up items
• Product availability’s are updated weekly, and sent to stores for special orders
• All other duties assigned by Management

• Must have a High School Diplomas;
• 1‑3 years of credit and collections experience is required
• Some relevant college coursework in Business Administration
• Must have a minimum of 4‑6 years’ experience of the following – Travel Retail, Buying, Allocation and planning
• Develop and build good relationships with our high‑end customers and sales force
• Strong interpersonal, analytical, and communication skills
• Must have knowledge of SAP
• Intermediate Excel skills is a must
• Attention to detail and accuracy
• Strong learning ability and problem solving skills
• Strong time management skills and ability to be both effective and efficient in work
• Proficiency in all Microsoft Office applications

This is primarily a sedentary office position which requires the Operations Manager to have the ability to…