Assistant Store Manager - Miami, FL

Overview

Assistant Store Manager I | Miami, FL, US

Coach is a global fashion house founded in New York in 1941. We make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio, a global house of brands committed to innovation and inclusivity.

As a member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies and ensures Coach’s standards and competencies are top of mind. Serves as a versatile team member capable of adapting to all roles within the store’s environment.

• SALES:
  Understands organizational objectives; partners with the Store Manager to align with company priorities and values; develops sales strategies and growth across all categories; communicates goals to the team; tracks store performance and achieves sales targets.
• Productivity Management: holds the management team accountable for personal productivity and management contribution.
• Develops clienteling strategy; implements and monitors over time to achieve business goals in partnership with the Store Manager.
• Understands market changes with potential impact on business performance and supports execution of sales strategies/tactics.
• Brings the best self to work through Coach’s Guide to Style; ensures all associates follow expectations.
• Acts as brand ambassador in the market/mall to drive loyalty and business (e.g., charity events, local associations, mall initiatives).
• Resolves customer issues promptly with a solution-oriented, forward-thinking approach; partners with the Store Manager and/or District Manager as needed.
• Develops the team to build long-term relationships with customers to drive business.
• Takes initiative and demonstrates ownership and accountability for results of self and others.
• Works with the Store/District Manager to protect and drive business needs; ensures daily tasks are completed without negatively impacting Coach standards.
• Approaches challenges promptly and takes action to course-correct when appropriate.
• Builds trusting relationships with peers and team; advocates for the Brand; welcomes feedback and sets short- and long-term goals to achieve personal metrics and store performance.
• Delegates and empowers others; creates enthusiasm and a shared vision; recognizes and values individual performance.

• Evaluates performance of all team members and provides consistent feedback; creates action plans for development in partnership with the Store Manager.
• Resolves performance issues using appropriate coaching and counseling techniques.
• Adheres to retail policies and procedures including POS and Operations.
• Leverages Coach tools and technology to support service and store operations.
• Recruits, interviews, on-boards, and collaborates with the Store Manager to maintain top talent while creating a talent bench.
• Manages daily operational tasks per Coach standards including selling, service, operations, payroll, human resources, and loss prevention.
• Demonstrates strong business acumen; strategically forecasts with the Store Manager and plans/budgets to meet business needs (e.g., payroll, staffing, scheduling, merchandising).

• Drive for Results: exceeds goals; top performer; bottom-line oriented; pushes self and others for results.
• Customer Focus: dedicated to meeting internal and external customer expectations; builds relationships and trust.
• Creativity: generates new and unique ideas; connects unrelated notions; adds value in brainstorming.
• Interpersonal Savvy: relates to diverse people; builds rapport; uses diplomacy and tact; diffuses high-tension situations.
• Learning on the Fly: learns quickly; open to change; analyzes successes and failures for improvement; embraces unfamiliar tasks.
• Perseverance: persists with energy and drive to finish; resilient in the face of setbacks.
• Dealing with Ambiguity: copes well with change; acts without…