DG Beauty Americas Training Manager – Retail North America

Job Title:
Training Manager – Travel Retail North America

Location: Miami

Dolce & Gabbana, a global leader in luxury fashion and beauty, continues to strengthen its in-house Beauty Division with a strategic focus on Travel Retail
. As part of this expansion, we are seeking an experienced Training Manager – Travel Retail North America to lead education and training initiatives across the Travel Retail channel.

This role is critical to ensuring brand excellence, consistency, and high-performance selling standards within the fast-paced and highly specialized Travel Retail environment.

The Training Manager – Travel Retail North America will be responsible for designing, implementing, and executing training strategies across retail partners. This individual must bring strong expertise in luxury beauty training and hands-on experience within the Travel Retail channel
, including duty-free operators, and distributor environments.

The role partners closely with Sales, Marketing, and Retail teams to drive brand knowledge, elevate service standards, and support commercial performance.

• Develop and implement training programs tailored to the Travel Retail channel across North America.
• Deliver in-person and virtual trainings focused on fragrances, makeup, skincare
  , and brand storytelling.
• Ensure consistent execution of Dolce & Gabbana Beauty education standards across all doors.
• Adapt training content to the unique operational needs of retail environments.

• Act as a subject-matter expert for Travel Retail operations
  , understanding traffic patterns, peak periods, and specific dynamics.
• Leverage existing relationships with duty-free operators, distributors, and airport retailers to facilitate training execution.
• Partner with commercial teams to align education initiatives with sales objectives and launches.

• Train and coach Beauty Advisors, brand promoters, and freelance teams across airport doors.
• Support onboarding and continuous development of retail staff within Travel Retail locations.
• Provide ongoing coaching and performance feedback to elevate selling behaviors and client engagement.

• Lead education support for new product launches
  , animations, and activations in Travel Retail.
• Ensure retail teams are fully trained ahead of launches and key commercial moments.
• Track training attendance, effectiveness, and impact on performance.
• Provide regular feedback and reports to internal stakeholders on training progress, gaps, and opportunities.
• Collaborate cross-functionally with Sales, Marketing, and Global Education teams to ensure alignment.

• 5+ years of experience in luxury beauty training or education roles.
• Proven experience in the Travel Retail channel (airports, duty-free, distributors).
• Strong background in fragrances; makeup and skincare experience is a plus.
• Excellent presentation, facilitation, and communication skills.
• Established relationships within Americas Travel Retail are strongly preferred.
• Highly organized, adaptable, and comfortable working in fast-paced environments.
• Fluent in English and Spanish.
• Willingness to travel frequently across the territory.