Gatehouse Attendant

Shift Schedule

Saturday - Tuesday from 10:45 pm - 7:15 am, Friday 6:45 am - 3:15 pm

• Gatehouse attendants must stand and greet everyone who approaches the visitor lane seeking access to the property, in a friendly and professional manner. It is important that all attendants greet all residents returning home via the resident lane.
• The Gatehouse attendant is to provide informational assistance as required, with knowledge of locations throughout the property in order to properly direct traffic within the community.
• Gatehouse attendants will record via the access control system (KWIC) all traffic entering the property both vehicular and pedestrian.
• Gatehouse attendants will observe, record, and communicate actions, activities, incidents and/or any information that may be of interest to the Management Office, Security or the Front Desk personnel.
• Gatehouse attendant will complete all appropriate paperwork ensuring reports are legible and in order.
• Gatehouse attendant will keep the gatehouse clean at all times.
• Gatehouse attendant will ensure that only Authorized Personnel is allowed access into the community.
• Parking in front of the building or in the Fire Lanes is prohibited. Only pick‑up or drop‑off is permitted.
• Gatehouse attendant will always use proper telephone etiquette when speaking or answering the telephone. Greet all callers with "Good Morning, Good Afternoon, or Good Evening. Thank you for calling Property name, gate house. This is (your name), how may I assist you."
• Gatehouse attendants will report all building deficiencies to Chief Engineer, Management Office, and the Front Desk personnel, such as any water leaks regardless of size and severity, fire alarm violations, audible or silent, and malfunctioning equipment. An incident report or work order should be submitted to the Management Office immediately.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may be located away from the management office and in a small structure. The working environment may be indoors or outdoors.

The employee is required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.

This is a full‑time non‑exempt position. Days and hours of work will be determined by the property. The schedule may change to accommodate the business needs of the property.

• A positive attitude and willingness to work with a diverse population.
• High school diploma or GED.
• Prior experience as a Gatehouse employee.
• Strong verbal and written communication skills.
• Detail‑oriented and dependable.

Employee reports directly to the Property Manager.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

No

• Team Player: Works well as a member of a group.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.

• High School or better.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

KW Property Management & Consulting is a drug‑free workplace.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.