Department Supervisor

Job Description

Position

Purpose:

Department Supervisors train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition they provide valuable input into merchandising decisions to the Store Management Team and Operations Team. Department Supervisors have strong product knowledge and the ability to lead and develop others. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Gardening, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, Pro Account Sales, Tool Rental, Front End, Freight, Receiving, Associate Support, Special Services, and Merchandising Execution.

Major Tasks, Responsibilities &

Key Accountabilities:

Supervise the work activities of Associates within his/her area

Communicate store objectives to Associates using the appropriate programs and tools

Train and develop Associates within the work team, through the management of training calendar and curriculum

Engage in coaching for the development of Associates

Participate in the interview process for hiring of new Associates and partner with store management on recommendations

Provide input into appropriate discipline decisions related to Associates

Provide input to the Associates on performance appraisals and make recommendations on promotion of associates in his/her area

Nature and Scope:

Accountable for direct supervision of the work activities of subordinates, which requires planning, monitoring and review of work

Direct supervision of a shift or the coordination of multiple work groups

Makes recommendations concerning selection, termination, performance appraisal and professional development

Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface

The warehouse environment can be dusty and noisy

Doors are frequently open, causing drafts and interior temperature changes

Floors around work area may become slippery during wet weather conditions

May have to handle merchandise and work with tools with sharp edges

Passing forklifts emit gas fumes

Tools, supplies and related merchandise may contain hazardous materials

Environmental

Job Requirements:

Environment:

Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors

Travel:

Typically requires overnight travel less than 10% of the time