Keyholder, Retail

Role Overview

This Key Holder position is an entry into management. This role requires key holder responsibilities while driving personal sales goals. A key holder shares a division of responsibility with both management as well as a sales lead while demonstrating excellent customer service.

• Greet and acknowledge all customers
• Provide courteous and knowledgeable customer service in every area of the store
• Meet or exceed your goals that will be set and given to you by management
• Maintain an accurate, efficient and effective client book
• Assist sales team with selling and clienteling

• Assist with execution of floor sets
• Monitor and maintain visual merchandising standards on a daily basis according to the company’s standards
• Maintain proper fixture placement, lighting, and floor plan changes
• Ensure representation of all merchandise on the floor and make adjustments to merchandise placement as sell‑through dictates

• Work with management to maximize sales by ensuring an efficient and customer friendly store
• Oversee store in management’s absence
• Monitor compliance to company policies and procedures when on shift and report compliance issues to management
• Assist managers with opening and closing procedures
• Maintain offices, workspace, and cash wraps to ensure they are fully stocked with supplies
• Assist with inventories and other asset protection needs

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of the Employer.