Retail Customer Engagement Manager Job Miami area,Florida USA,Retail

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

Minimum Requirements

5 years leadership experience

2 years experience leading leaders

Bachelor’s Degree preferred

What you'll be doing day to day

Ensures a great shopping and IKEA brand experience to drive repeat visitation

Leads the loyalty team to ensure development of working routines, auditing, and competence related to the role and function

Conveys IKEA values and nurtures a strong IKEA culture that inspires and empowers coworkers to extraordinary achievements

Manages store level customer intelligence gathering and feedback loop and identifies potential improvements

Drives IKEA Family memberships and actively promotes, secures, and implements Family Offers in order to grow loyalty with the IKEA Family member experience

Partners with the Regional Marketing Manager and store Commercial Manager in providing input and helping to create the store business/marketing plan based on relevant knowledge of local marketing trends

Acts as a local spokesperson for IKEA in the community and local media opportunities

Leads development and coordination of national and local events connected to IKEA Family and the community

Together as a team

In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.

Apply

now!

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

Generous paid time off, holiday and sick time

Wisely Pay – get earned wages up to two days early

Paid parental leave (up to 16 weeks)

Kinder Care tuition discount

Retirement and bonus plans

Co-worker discount, meal deal, and referral bonus

Pet insurance program

Education assistance and learning programs

Safety shoe reimbursement

24/7 telehealth visits

Dental and vision plans

Medical and Rx plans (must work min. 20 hrs/wk)

A fun and inclusive work environment

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.

The starting rate/ salary for this position ranges from 77696 USD to 112660 USD and will be based on relevant work experience.

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