Lead Store Associate NW 72nd Ave Miami, FL

Lead Store Associate

Type of Work: Full-Time

Shift Availability: The candidate must have open availability on weekdays, evenings, weekends, and holidays.

Starting Hourly Pay Rate: $17.50/hr

Location: 5400 NW 72nd Ave, Miami, FL 33166

As a Lead Store Associate, you’ll deliver exceptional customer experiences while guiding and inspiring your team. You’ll be a brand ambassador, drive performance, and help shape a welcoming, compliant, high‑performing retail environment.

• Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor by encouraging open‑ended questions, active listening, and thoughtful product education.
• Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences.
• Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.
• Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout.

• Execute opening and closing duties, including daily huddles and cash reconciliation.
• Verify customer IDs and maintain accurate POS profiles.
• Ensure inventory integrity through precise transaction processing and order fulfillment.
• Lead inventory counts and participate in overnight audits.
• Maintain a clean, organized, and guest‑ready store environment.
• Uphold compliance with SOPs, safety protocols, and state regulations.
• Achieve daily KPI goals through consultative selling and upselling strategies.
• Reinforce customer purchase decisions and highlight complementary products.
• Stay informed on promotions and product updates to deliver a seamless shopping experience.

• Guide and support store associates in daily operations.
• Lead by example in customer service and operational excellence.
• Train new hires and conduct ongoing training sessions.
• Provide real‑time coaching and feedback to drive team performance.
• Delegate tasks effectively and act as the go‑to leader in the absence of store management.
• Support conflict resolution and promote a positive workplace culture.
• Adapt quickly in a fast‑paced environment and take on additional duties as needed.

• Must be 21 years of age or older.
• High School Diploma or GED.
• Minimum 1 year of experience in a customer‑facing or sales environment.
• Minimum 1 year of experience using POS systems and cash handling.
• Minimum 6 months of leadership experience in a retail environment.
• Minimum 6 months of hands‑on experience in retail store operations, including opening/closing procedures and cash drawer reconciliation.
• Minimum 6 months of experience as a Store Associate with consistent performance.
• Strong leadership and team‑building skills to coach and motivate others.
• Familiarity with retail SOPs, safety protocols, and loss prevention practices.
• High level of attention to detail, especially in cash handling and inventory management.
• Excellent customer service and interpersonal communication skills.
• Ability to work independently and as part of a team in a high‑volume, compliance‑driven setting.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights.
• Ability to multitask and pivot to other tasks quickly.
• Comfortable using technology and learning new tools to support operations and customer interactions.
• Strong time management and organizational skills.
• Strong de‑escalation skills and ability to redirect upset customers to result in a positive guest experience.
• Basic proficiency in mathematics and computer applications.
• Solution‑driven mindset when dealing with upset customers.
• Strong conflict resolution skills and ability to handle high‑stress situations.
• Initiative and proactive approach to support store…