Retail Sales Associate

Overview

$16.00 to $19.00 per hour (base hourly wage) plus commission. We offer an easily achievable commission structure that pays you for every transaction you process.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Access to withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: one week paid vacation after six months of service; an additional week after one year; two weeks on each anniversary thereafter (adjusted for state/local requirements). 120 hours after five years.
• Sick/Personal: 8 hours after six months; 16 hours each anniversary thereafter (years 2–5); 24 hours after five years.
• Employee discounts available on first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) for full-time employees meeting requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker/Retail Sales Associate collaborates with the store team to ensure customer service on both lending and retail sides of the business. The role involves greeting, engaging, and assisting customers with transactions, including sales and loans. Associates work with a variety of jewelry and general merchandise, including tools, electronics, and firearms (in FFL locations).

The full-time Pawnbroker/Retail Sales Associate earns an hourly wage plus commission based on productivity. Actual pay depends on location, qualifications, and experience.

• Greet and interact with customers to develop rapport and recommend financial solutions.
• Perform non-management open/close procedures.
• Keep the sales floor clean, stocked, and merchandise displayed.
• Process sales and loan transactions in accordance with policies and regulatory requirements.
• Handle cash and negotiable items per procedures.
• Answer incoming calls per company standards.
• Explain the legal aspects of pawn and buy transactions to customers.
• Communicate effectively with coworkers and managers; foster a positive customer experience.
• Complete required training and perform other duties as needed.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods (standing, walking, etc.).
• Ability to work with firearms and become firearms certified.
• May assist customers externally or retrieve products stored in exterior areas.
• Minimum Age: 18 years old;
  High School Diploma, GED, or equivalent experience.
• Strong desire to serve customers, be team-oriented, and multi-task in a fast-paced environment.
• Ability to perform basic math; cash handling experience preferred.
• Willing to work at multiple locations as needed and on a flexible schedule, including weekends and holidays.
• Computer literate and able to operate POS systems.

Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2–8% commission based on personal gross profit. Additional details are provided during the interview process.

Note:

The information in this description is not all-inclusive. Management may assign or reassign duties at any time. Duties may change due to accommodation or other reasons. An arbitration agreement may be required upon offer and acceptance of a position. Payrates will not be below applicable local minimum wage requirements.

• Earned Wage Access is provided by Net Spend; signup is required; restrictions and fees apply.
• First Cash 401K program available to employees 21+. Maximum base pay is based on experience and role.

Submission of your application confirms opt-in to communications from the First Cash Talent Acquisition Team. Standard message and data rates apply. For privacy policy information, visit  First Cash Holdings, Inc. is an Equal Opportunity Employer (EEO). Reasonable accommodations are provided as required by law.