Parts Counter Clerk at Kendall Hyundai Miami, FL

Job Specific Expectations

• Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job.
• Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements.
• Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job.
• Provide information regarding the associated cost of parts required on repair orders.
• Keep inventory control system and parts catalog up to date.
• Inform service personnel when back‑ordered or special‑order parts are received.
• Accept and follow through on lawful directions from supervisors.
• Be polite and friendly, greet customers promptly and deliver exceptional customer service.
• Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service.
• Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios.
• Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.
• Work with multiple customers at once if needed while still providing individual customer satisfaction.
• Keep customer mailing lists up to date.
• Work with customers to determine parts and accessories needs and explore merchandise in catalogs.
• Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customer’s initial purchase.
• Conduct telephone transactions courteously and promptly.
• Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales.
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.
• In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory.
• Prepare the product for presentation on the showroom floor.
• Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
• Become proficient and familiar with computer systems necessary for parts and accessories management.
• Periodically carry out physical inventory of merchandise.

Reports to the Parts Manager.

• Education
  :
  High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet the company's production and quality standards.

• Surroundings
  : spend time indoors in air‑conditioned areas.
• Sitting
  : on a regular basis.
• Standing
  : on a regular basis.
• Walking
  : on a regular basis.
• Bending, twisting and/or stooping
  : on a regular basis.
• Kneeling and/or Squatting
  : on a regular basis.
• Lifting
  : 25 lbs to 50 lbs (infrequently).
• Reaching and/or lifting overhead
  : on a regular basis.
• Climbing
  : stairs.
• Repetitive hand/finger movement
  : on a regular basis.
• Grasping/grabbing with hands
  : on a regular basis.
• Pushing and Pulling
  : on a regular basis.

• Devote yourself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow‑up system that encourages follow‑through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non‑disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.