HM Sales Advisor Miami International Mall FL

Job Description

As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through the store, actively selling our products, and providing support and guidance. You will use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You will also work on garment refill & care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories and products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support commercial or operational actions to reach sales targets with the store management team

• Keep up‑to‑date with the fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
• Use your product and fashion knowledge to share relevant information with customers

• Retain and share your service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines and legal requirements in all areas of the store
• Give and receive feedback with your colleagues to learn, develop and support each other
• Participate in relevant onboarding, introduction processes, trainings and courses relevant for your role and future development

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Upkeep and follow best practice for any in‑store OMNI Services and in‑store tech services/tools, such as Instore Care App, Click & Collect, Smart Store etc.
• Support opening and closing of the store
• Follow all H&S guidelines and legal requirements applicable to the role and responsibilities

• Passionate about fashion and everything we create in‑store
• Motivated to give customers a great experience
• Communicative, creative, curious, motivated, flexible, decisive and action‑oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience working in a dynamic and collaborative environment that can be applied to this role
• Experience working with customer service in fashion, retail or other service‑related industries

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability
• We are an inclusive organization where you are encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• We support your overall wellbeing and offer comprehensive benefits, including health insurance, wellness and family support programs, a company‑matched retirement plan, paid leave programs, paid time off and community days to serve your local community
• You can express your personal style with our employee discount at H&M, Other Stories and COS
• All employees receive a staff discount card, usable on all our H&M Group brands in stores and online
• All employees are included in our H&M Incentive Program – HIP, and can read more about the program online

Job Status:
Hourly, Non‑Exempt

EEOC Code: SLS

Compensation:
Sales Associates Pay Rate $16.00 per hour

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