Retail Cosmetics Sales Counter Manager - MAC, Dadeland

About Macy's

Be part of an amazing story. Macy's is more than just a store. We are a story captured the hearts and minds of America for more than 160 years. A story about innovations and traditions… about inspiring stores and irresistible products… about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We have been part of memorable moments and milestones for countless customers and colleagues.

These stories make this a special place to work.

As a Counter Manager you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement, delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer's beauty and style preferences. You will inspire teamwork to drive sales, elevate the customer experience, cultivate a loyal customer base through outreach and follow‑up, meet and exceed sales goals, analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business.

You will also oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience.

• Every day starts with a positive example. You come in energized, ready to inspire your team, greet colleagues warmly, and keep your counter polished and ready to welcome customers. You review daily sales goals, stay informed on new launches, top‑performing products, and current beauty trends so you are equipped to lead with confidence.
• On the floor, you lead through action – welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
• You help maintain a shoppable space by ensuring testers are clean and well‑stocked, signage and pricing are current, and displays reflect brand standards. You jump in to support merchandising updates and keep the space visually appealing throughout the day.
• You help the team finish strong – coaching them to share loyalty benefits, making sure customers leave with everything they need, and ending each interaction with a sincere thank‑you, often using the customer's name and adding a personal touch.
• You know that service starts with each other. You model collaboration, honesty, and care – supporting peers so the whole team can better serve our customers and communities.
• You know that excellence is a journey – we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow‑up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer‑first manner.
• Stay informed on new launches, best‑sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast‑paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
• Preferred: 3–5 years of relevant retail, beauty, or leadership experience.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Must be able to:
  • Understand and communicate effectively with customers, co‑workers, and supervisors.
  • Read and understand employment policies and safety rules/procedures in English.