Store Manager, Retail & Store Manager

Job Details

• Location:
  
  Miami, FL 33130
• Position Type:
  Full Time
• Education Level: 2 Year Degree
• Travel Percentage:
  Up to 25%
• Shift: Any
• Job Category:
  Retail

The Store Manager assumes full responsibility for operating the Goodwill Retail Store. The Manager’s job is to lead, motivate, coach, and train the store employees while achieving and maximizing sales goals in compliance with Goodwill Industries' policies and procedures.

• Maintain appropriate inventory levels by adhering to procedures concerning processing rotation, returns, pricing, and selling.
• Attractively display merchandise for customers using merchandise, fixtures, decorative items, and other available means to enhance the sales area and create an attractive shopping environment.
• Ensure the store always looks its best when open for business each day and maintain it throughout the day.
• Develop a plan to ensure the store is appropriately cleaned before it opens for business. Perform activities such as rearranging inventory and rotating merchandise before the store opens whenever possible.
• Provide pleasant and polite attention to customers. Train store employees and encourage them to be courteous and helpful to customers and donors.
• Respond to customers’ and donors’ needs and opinions and handle complaints politely.
• Ensure that all customers have a fair and equal opportunity to purchase all available merchandise for sale.
• Able to work a flexible schedule, including weekends.

• Associate’s degree (A.A.) or equivalent from a two‑year college or technical school; or six months to one year of related experience and training; or equivalent combination of education and experience.
• Excellent customer service skills. Must pass a background test and a drug test. Prior felony convictions will not exclude you from employment, only those that are job‑related.

• Constantly required to stand for an entire shift.
• Constantly able to walk for extended periods and use hands to grasp, handle, or feel.
• Constantly able to reach above shoulders and outward with arms and hands, climb, maintain good balance, sit, stoop, kneel, crouch, and crawl.
• Constantly communicate effectively.
• Constantly able to lift and move up to 25 pounds.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Able to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Able to apply concepts of introductory algebra and geometry.
• Regular and timely attendance.
• Able to work flexible hours, including weekends.
• English required;
  Spanish a plus in all the stores.
• Able to work in a competitive market.
• Able to work with others in a safe and appropriate manner.

The store manager is responsible for the success of the store operation in a remote location from Goodwill Industries’ administrative offices and must manage without daily on‑site supervision. The manager must have the leadership qualities necessary to guide store personnel and perform marketing and administrative duties that will ensure goal attainment. The manager must lead by example in developing a disciplined, motivated workforce that can work harmoniously.

The manager is responsible for the performance and conduct of the store employees, ensuring appropriate performance through clear explanation of duties, training, scheduling, and correction of errors. The manager, Regional Manager, and Human Resources will hire, promote, discipline, or terminate staff members when necessary. The manager must document or recommend personnel actions that could lead to further personnel actions. The manager’s responsibilities are in effect whether the manager is present or absent.

The manager must fully train an assistant manager and third key holder to assume responsibilities during absence, and when absent, the store manager must train all employees to perform all store functions efficiently.

The manager should understand the business well enough to recognize what can cause sales to increase or decrease and what actions are usually…