Store Manager, Retail & Store Manager

Summary:

The Store Manager assumes full responsibility for operating the Goodwill Retail Store. The Manager’s job is to lead, motivate, coach, and train the store employees while achieving and maximizing sales goals in compliance with Goodwill Industries' policies and procedures.

Essential Responsibilities:

Maintain appropriate inventory levels by adhering to procedures concerning processing rotation, returns, pricing, and selling.

Attractively display merchandise for customers. Use merchandise, fixtures, decorative items, and other available means to enhance the sales area and create an attractive shopping environment.

The store should always look its best when it is open for business each day, and every effort should be made to maintain it throughout the day.

The Manager is responsible for adopting a plan to ensure the store is appropriately cleaned before it opens for business. Most activities, such as rearranging inventory and rotating merchandise, should be performed whenever possible before the store opens.

Customers must receive pleasant and polite attention. Managers must pay special attention to customer and donor relations by training store employees and encouraging them to be courteous and helpful to customers and donors.

Managers must be responsive to customers' and donors’ needs and opinions and should always handle complaints politely.

The Manager must ensure that all customers have a fair and equal opportunity to purchase all available merchandise for sale.

Able to work a flexible schedule, including weekends.

Education, Experience, and Requirements Associate's degree (A.A.) or equivalent from a two-year College or technical school; or six months to one year of related experience and training; or equivalent combination of education and experience.

Excellent customer service skills. Must pass a background test. Must pass a drug test. Prior felony convictions will not exclude you from employment, only those that are job-related

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Constantly required to stand for an entire shift

Constantly able to walk for extended periods and able to use hands to grasp, handle, or feel Constantly able to reach above shoulders and outward with arms and hands, climb, have good balance, sit and stoop, kneel, crouch, and crawl

Constantly communicate effectively

Constantly able to lift and move up to 25 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Able to calculate figures and amounts, including discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Able to apply concepts of introductory algebra and geometry.

Regular and timely attendance

Able to work flexible hours, including weekends

English is required, and Spanish is a plus in all the stores.

Able to work in a competitive market

Able to work with others in a safe and appropriate manner

Regular and timely attendance

Leadership:

The store manager is responsible for the success of the store operation in a remote location from Goodwill Industries’ administrative offices and must manage without daily on-site supervision. To succeed, the manager must have the leadership qualities necessary to guide store personnel and perform marketing and administrative duties that will ensure goal attainment. The manager must lead by example in developing a disciplined, motivated workforce that can work harmoniously.

The Manager is responsible for the performance and conduct of the store employees. The manager must ensure appropriate employee performance by clearly explaining their duties and responsibilities, providing necessary training, scheduling work effectively, and guiding employees to correct errors and improve their performance. The Manager, Regional Manager, and Human Resources will hire, promote, discipline, or terminate staff members when necessary. The manager must document or make recommendations to address any personnel issues that could lead to further personnel actions.

The manager’s…