Store Associate Rx

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary Work as part of the Pharmacy and Front Store Team to ensure that each customer has a positive shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values. Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply.

Based on the role and location, this position may require you to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated. Proof of vaccination will be required on your first day of employment or within the first few months in the position, depending on the role and location.

If you are considered for a role, more information will be provided during the hiring process.

Required Qualifications Must be at least 16 years of age Licensure requirements vary by state,  to learn more.

Must have the ability to perform the following tasks:
Customer Service Greet each customer in a courteous and professional manner

Assist all pharmacy and front store customers with their questions and concerns

Request additional help when needed to maximize customer satisfaction

Maintain customer/patient confidentiality according to HIPAA and company standards

Answer telephone with appropriate greeting Operations Comply with all federal and state laws, rules and regulations

Comply with CVS policy and procedures at all times

Adhere to CVS workflow and ensure quality assurance standards are maintained at all times

Maintain prescription prioritization throughout prescription processing

Process prescriptions

Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottleslabeling of prescriptions

Resolve Third Party rejections and complete any manual claim forms

Perform all register transactions, in adherence of CVS policy and procedures

This includes cash, check and charge transactions

Bag merchandise upon completion of sale Perform all prescription pick-up procedures, in adherence of CVS policy and procedures;
Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)
Communicate with all healthcare professionals when permissible and according to state law Retrieve and file prescriptions appropriately according to State and Federal Law Participate in all required store operational meetings

Maintain a clean, organized and professional pharmacy department, according to CVS standards

Access, input and retrieve information to/from the computer

Stand for extended periods of time Assist front store operations when needed Inventory Management Maintain in-stock by ensuring all inventory management policies and procedures are followed

Utilize appropriate report(s) to maintain replenishment

Pull outdated, damaged and recalled merchandise and prepare for return

Assist with putting away drug orders (except CIIs) as permitted by law

Preferred Qualifications

Required Qualifications continued:
Front Store Activities Operate a cash register including cash transactions, checks, charges

Follow company policies and procedures regarding cash register performance

Request additional help when needed to increase customer satisfaction

Greet each customer using the eye's, hi's and help at all times and assist customers with their questions, problems and complaints

Price merchandise utilizing price guns Store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping

Stock shelves

Complete price changes: document counts, utilize price guns Answer the telephone using the appropriate greeting

Process photofinishing orders

Maintain check-out area: fill register supplies, bags; wipe counter tops;

Issue rainchecks when requested

React to potential shoplifters following company guidelines

Maintain customer/patient confidentiality

Maintain card department: order, stock, inventory, signing

Maintain cosmetic department/units: clean, stock, set displays, sign, prepare returns (UPP system)
Reset departments/end caps following POGsDisplay and sign weekly, promotional and seasonal merchandise

Prepare damages: document counts and item numbers, seal trays

In-store signing, including: shelves, displays, dump baskets, windows, ceiling

Assist Pharmacy personnel when needed

Complete minor in-store repairs i.e.,…