Client Advisor- Bal Harbour Boutique

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR

A Client Advisor who is bilingual Russian/English for our Bal Harbour Boutique.

At Valentino, we don't just sell products - we bring dreams, emotions, and artistry to life. Our work is rooted in human connection, and nothing about our approach is mechanical. As a Client Advisor, you play a key role in creating meaningful experiences that inspire our clients and drive the success of the boutique.

Key Responsibilities:

Brand

Experience:

* Master the Client Journey to create strong long term client relationships.

* Clientele and proactive engagement with existing and potential

* Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).

* Aware of CRM targets and actively engages in all actions to reach them

* Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe

* Consistently captures client data and takes notes of all qualitative information

* Knows their portfolio of customers, and the VVICs and VICs they handle

* Consistently works to achieve given sales, KPIs and CRM targets

Styling:

* Strive to discover your clients and their every need, and to guide them across all categories of the brand.

* Familiar with current fashion and in season trends to curate looks

* Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.

* Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.

* Stay informed about new arrivals, seasonal trends, and special events within the store.

Merchandise and Visuals:

* Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)

* Ensure product maintenance, replenishment on the floor

* Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.

* Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.

* Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

Operations:

* Knowledge and understanding of company policies and procedures

* Ability to use POS system to perform all client transactions

* Where an Ops team member is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements:

* Previous luxury retail sales with relevant clientele focused experience

* Proven track record in achieving sales results

* Exceptional clientele, customer relationship building skills

* Demonstrate strong verbal and written communication skills

* Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.

* Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.

* Foreign Languages a plus

* Action oriented; drive for results

* Problem-solver

* Must be a team player

HOW WE ARE

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

Employment Type:

Permanent

Working Time:
Full-time