Boutique Director, Miami - Carolina Herrera; Fashion

Location:

Miami, FL, US

Team:
Retail

Job type:
Permanent

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well‑known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family‑owned company with a long‑term commitment to our brands and stakeholders.

The Boutique Director is responsible for overall management of the boutique, staff, merchandise and customer service. This role is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, and building a highly motivated team and developing associates.

• Set individual sales goals for sales associates, ensuring goals reflect store business goals
• Support the development of associates’ sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Analyze sales reports and data to determine needs of the business and develop business strategies
• Demonstrate an in‑depth knowledge of the merchandise, ensuring selling staff is fluent in all aspects of product knowledge

• Ensures sales associates provide the highest level of customer service, maintaining constant client communication through clienteling tools
• Assists sales associates with various customer service issues, resolving complaints quickly and effectively
• Empower associates to make decisions in the client’s best interest that support the company’s philosophy

• Ensure facility maintenance, presentation and organization
• Ensure cash control procedures are properly followed, including bank deposits, safe funds and petty cash
• Control store expenses and maintain budgets, striving to reduce costs
• Monitor the movement of all inventory, maintaining inventory accuracy and shrink requirements, while ensuring all staff adhere to Shipping & Receiving policies and procedures
• Support, promote and assume responsibility for loss prevention in all areas of risk management, including physical security, store cash controls, inventory management and inter‑store communications
• Build and maintain communication with Corporate Office teams, other boutiques and local associations
• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
• Maintain an neat, clean and organized selling floor, properly reflecting the brand and visual image at all times
• Communicate inventory needs to support business goals and objectives

• Grow client database by networking within the communities in the market and identifying new prospects

• Recruit, train and develop staff, ensuring positions are filled in a timely manner with qualified personnel
• Continually evaluate the performance of associates, providing constant feedback to ensure results
• Ensure image and personal appearances are professional and reflective of the brand image at all times
• Resolve all HR issues in a timely and effective manner, partnering with Corporate Human Resources when necessary

We´dlovetomeetyouifyouhave

• A minimum of five years of experience in retail, preferably within the luxury market
• A minimum of three years of management/supervisory experience
• Excellent communication, organizational and interpersonal skills
• Strong computer skills, including MS Office, inventory and database software

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.