Assistant Manager

Location:

Miami, Florida

Join one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service.

As an Assistant Store Manager, you will assist the Store Manager in executing store operations, support shift managers, drive sales and customer service initiatives, and lead the store team to achieve goals and deliver world‑class service.

• Assist in driving sales, service, and customer experience initiatives to achieve sales, KPIs, and store performance goals.
• Monitor customer service standards and resolve complaints by directing staff as needed.
• Motivate, coach, develop, and performance manage teams focused on the customer experience and selling model.
• Ensure store cleanliness, safety, and animal care, including feeding and wellbeing of livestock.
• Maintain company values, brand standards, and operational excellence throughout the store.
• Manage inventory, ordering, and budgets for the fish system and other product lines.
• Support labor management and training compliance, including new hire checklists and product launches.
• Assist with hiring, background screening, and staffing plans.
• Plan and execute community events and build relationships with rescue agencies.
• Monitor business performance daily and react to needs.

• Minimum 2 years in a retail management role.
• College degree an asset (requires at least a high school diploma).
• Enjoy working with and around animals.
• Valid driver’s license and access to a motor vehicle.
• Ability to work flexibly: rotating schedule, 2 closing shifts per week, full weekends, and holiday coverage.
• Physical ability to lift up to 55 lbs multiple times per shift.

Competitive pay, full‑time benefits, 401(k), vacation and sick time, employee discounts, flexible schedule, and room for advancement.

Daily duties require standing, walking or moving around the store, occasional heavy lifting up to 55 lbs, active listening, active observation, and working in a temperature‑stable environment. Employees must be able to handle occasional injuries from pets and typical workplace hazards such as slips, trips, falls, and strains. The role may occasionally require working alone.

• Customer focus and commitment to meeting expectations.
• Motivating others and building a high‑performing team.
• Drive for results, prioritizing tasks linked to business goals.
• Active listening, communication, and delegation.
• Time management and efficient use of resources.
• Team building, knowledge sharing, and positive attitude.
• Conflict anticipation, collaboration, and empathy.

Pet Supermarket is an equal opportunity employer and drug‑free workplace.