Retail Associate

Zoo Miami, 12400 SW 152nd Street, Miami, Florida, United States of America

Posted Wednesday, August 5, 2026 at 4:00 AM

Become part of the Zoo Miami Retail Team, where you'll capture smiles, create memorable guest experiences, and help guests take home lasting memories. SSA Group is launching a new Photo Experience and looking for energetic, guest-focused team members to bring it to life.

At SSA, we believe our work matters because the people do. For more than 50 years, we've helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters.

Whether you're looking for your first job, building your career, or bringing years of experience to a new role, you'll be part of a team that values your ideas, supports your growth, and encourages you to make an impact. More than 54% of our leaders were promoted from within — a reflection of our commitment to investing in people and creating opportunities to succeed.

Position Title: Retail Associate

Reports to: Retail Supervisor(s), Assistant Retail Operations Manager, and Retail Operations Manager

• Fulfill guest's needs quickly and efficiently.
• Embody and champion the 452 Hospitality standard to ensure a memorable experience for every guest and client.
• Inform retail leadership in a timely manner when item quantities are low or a special request arises; work with the warehouse team to pull & fill items as necessary.
• Relay relevant guest comments and feedback directly to your supervisor.
• Check and stock supplies in counter area, floor displays, floor stands, and cabinets neatly, accurately, and in a timely fashion.
• Merchandise product and promote add‑on items to maximize sales.
• Maintain a clean, safe, and organized work environment, including tables, chairs, and equipment.
  
  Uphold company policies, procedures, and safety standards.
• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts, and shares that knowledge with unit staff as needed.
• Process cash and credit card transactions accurately, maintaining accurate sales records and balancing the assigned cash drawer.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back
• Assist with opening and closing procedures, including equipment setup, cleaning, and securing the work area.
• Maintain photography equipment, printers, and workstations in clean, organized, working condition, reporting any issues promptly.
• Print, package, and sell photo products while promoting available packages and add‑on items.
• Restock photo supplies and retail displays as needed.
• Capture high‑quality guest photos throughout the attraction.
• Meet individual and team sales goals through guest engagement and product recommendations.
• Assist with other guest service, retail, or operational duties as assigned to support business needs.

• Friendly, outgoing, and customer‑focused personality.
• Comfortable engaging with children, families, and guests from diverse backgrounds.
• Ability to work outdoors in varying weather conditions, including prolonged standing and walking.
• Able to lift up to 25 pounds and perform repetitive movements associated with photography and retail operations.
• Ability to work nights, weekends, holiday and flexible schedules based on our operational needs.
• Thrive in a team environment while having the ability to work independently and demonstrated flexibility in a fast‑paced environment.
• Bilingual (English/Spanish) is a plus but not required.
• Computer knowledge and skill level basic POS systems

Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units

Focuses on removing barriers and empowering growth and opportunity for team members at all levels

Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary

Engages with SSA/Unit in driving community effort through engagement activities and…