Assistant Store Manager Programming and Special Events

What is the Role?

We are seeking a Full-time Assistant Store Manager - Responsible for Programming and Special Events, to join our Miami team. You will be responsible for guiding CAMP’s families through our retail experience, ensuring they have a magical experience and want to return! This includes:

• Support the General Manager in managing the day-to-day operations of the store to ensure the store and teams meet KPI targets
• Collaborate with General Manager to develop clear action plans for the store and team and strive to achieve objectives, deliverables, and timelines for each plan
• Act as a results-driven role model for the team to impact sales generation and exceptional customer service
• Lead and support the oversight of the Canteen floor; acting as Manager on Duty to ensure all operational and customer-facing needs are met
• Monitor and coach staff to continually improve selling opportunities and build genuine customer relationships
• Create and implement visual and merchandising strategies to increase sales. Utilizes selling reports to understand floor capacity, layout, and sell through opportunities
• Support the General Manager and leadership team with goal achievement (KPIs)
• Motivate and inspire the team to achieve/exceed hourly, daily, weekly business goals through in-store selling, using strong business acumen skills
• Create and maintain a positive and productive work environment that fosters diversity, inclusivity, teamwork, creativity and a passion for the Camp brand
• Partner with the General Manager to identify and assess training needs. Create tailored training plans to implement various training methods to enhance team members skills and performance
• Assist in managing labor spend to optimize responsible spending and profit opportunities
• Other duties as assigned

• Lead the planning and execution for all programming, special events and celebrations that take place in the store
• Ensure schedule is written to leverage all in-store programming events (Meet & Greets, Slime Bootcamps, Birthday Parties, etc)
• Communicate all upcoming special events to store to team to maximize increase in customer traffic and business opportunities
• Consistently works to optimize revenue potential by identifying programming opportunities during peak and non-peak times. Partner with Director of Programming to optimize performance
• Engage with all incoming birthday party leads. Actively sell/upsell birthday parties to achieve selling targets. Partner with Celebrations and Events Sales Coordinator to optimize performance
• Ensure available time slots are up to date to maximize events and party booking opportunities
• Manage and coach team performance to ensure customer experience and reviews are positively impacted
• Ensure all programming related supplies are fully stocked. If necessary, place supply orders to ensure proper inventory levels

• Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights (may be climbing up and down a ladder)
• Exposure to outdoor elements such as sun, precipitation, and wind
• Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store
• Ability to safely operate manual and electrical equipment from time to time
• Able to be on your feet for up to 8 hours per shift and to continuously move around all areas of the store
• Kneeling and squatting from time to time when engaging children or stocking / restocking shelves

• Ability to work at least one weekend day/week, but ideally both!
• Open availability. This role is full-time, and you will be working approximately 40 hours / each week
• Strong organization…