Regional Sales Manager

Position: Regional Sales Manager (3796)
# Regional Sales Manager (3796)
Goodwill Main Plant-GWIMP - Miami, FL 33142## Overview Salary Range $90,000.00 - $ Salary/year Position Type Full Time Job Shift Day Education  Level4 Year Degree Category Retail ## Description
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* Summary:

** Responsible for supervising retail activities; assisted in developing and implementing management and policy matters in the retail department per organizational objectives. Provide leadership to a designated number of Goodwill Industries stores to generate a profit and support the mission of Goodwill Industries.
** Essential Duties and Responsibilities**:
* Assists in providing management, supervision, and leadership to store locations. Assist in the training of store management staff.
* Assist in conducting weekly and monthly sales analyses and initiate appropriate actions to maintain sales in line with the annual stated objective.
* Assists in recruiting efforts and conducts interviews for store staff. Recommends personnel actions, such as hiring, promotions, transfers, discharges, and disciplinary actions, while maintaining the confidentiality of employee records.
* Assists in establishing, implementing, and evaluating operational policies for retail sales activities.
* Assists in analyzing and controlling expenses to conform to budgetary requirements.
* Ensures that stores operate the Processing/Merchandising systems processes, including grading, pricing, stocking, pulling, and returning merchandise, in accordance with the design and consistently.
* Implement a customer service program that ensures customer satisfaction and fosters continuous patronage.
* Assists in maintaining compliance with department and company policies and procedures at all retail locations. Responsible for ensuring all security and safety policies and procedures are followed in all stores.
* Reports to the Donated Goods Department all repairs that are needed at the buildings and equipment
* Investigate customer complaints and comments and take necessary action.
* Maintain the highest ethical standards to protect Goodwill’s property and financial affairs from theft or damage.
** Abilities/Skills
*** Understand the philosophy of Goodwill Industries and participate fully in its programs.
* Requires English communication skills.
* Work under specific instructions.## Qualifications
** Education and Experience
*** A four (4) year college degree is preferred.
* A minimum of five (5) years of management plus multi-store experience is required.
** Equipment, Machines, and Tools used:
** Essential office equipment, merchandise storage, and movement containers.
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* Competencies:

** To perform the job successfully, an individual should demonstrate the following competencies:
** Analytical** - Synthesizes complex or diverse information;
Collects and researches data;
Uses intuition and experience to complement data;
Designs workflows and procedures.
** Problem-Solving
- ** Identifies and resolves problems promptly;
Gathers and analyzes information skillfully;
Develops alternative solutions;
Works well in group problem-solving situations;
Uses reason even when dealing with emotional topics.
** Customer Service** - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
** Interpersonal Skills**:
These skills focus on resolving conflict, avoiding blame, maintaining confidentiality, listening attentively to others without interruption, managing emotions, being open to others' ideas, and trying new things.
** Oral Communication** - Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification;
Responds well to questions;
Demonstrates…